arXiv:2506.05947cs.CLcs.AI2025-06ACL被引 15

让对话系统看清用户意图,精准提供情感支持。

IntentionESC: An Intention-Centered Framework for Enhancing Emotional Support in Dialogue Systems

  • 基于意图中心框架,分析情绪状态推断支持目标。
  • 引入ICECoT机制,使大模型模拟人类推理过程。
  • 适合需要高情商对话系统的研发与评估场景。

在情感支持对话中,模糊的意图可能导致支持者采用不当策略,无意间强加自身期待或解决方案。明确的意图对引导支持动机和整个支持过程至关重要。本文提出意图中心的情感支持对话框架(IntentionESC),定义支持者在情感支持对话中的可能意图,识别用于推断这些意图的关键情绪状态维度,并将其映射到合适的应对策略。尽管大语言模型(LLMs)在文本生成方面表现优异,但其本质是基于海量数据训练的概率模型,缺乏对人类思维与意图的真实理解。为此,我们引入意图中心的思维链(ICECoT)机制,使LLM能够通过分析情绪状态、推断意图并选择适配策略,生成更有效的情感支持回复。为训练具备ICECoT能力的模型并融入专家知识,我们设计了自动化标注流程以生成高质量训练数据。此外,构建了全面的评估方案,用于衡量情感支持效果,并通过大量实验验证该框架的有效性。相关数据与代码已公开于https://github.com/43zxj/IntentionESC_ICECoT。

原文摘要 · Abstract (English)

In emotional support conversations, unclear intentions can lead supporters to employ inappropriate strategies, inadvertently imposing their expectations or solutions on the seeker. Clearly defined intentions are essential for guiding both the supporter's motivations and the overall emotional support process. In this paper, we propose the Intention-centered Emotional Support Conversation (IntentionESC) framework, which defines the possible intentions of supporters in emotional support conversations, identifies key emotional state aspects for inferring these intentions, and maps them to appropriate support strategies. While Large Language Models (LLMs) excel in text generating, they fundamentally operate as probabilistic models trained on extensive datasets, lacking a true understanding of human thought processes and intentions. To address this limitation, we introduce the Intention Centric Chain-of-Thought (ICECoT) mechanism. ICECoT enables LLMs to mimic human reasoning by analyzing emotional states, inferring intentions, and selecting suitable support strategies, thereby generating more effective emotional support responses. To train the model with ICECoT and integrate expert knowledge, we design an automated annotation pipeline that produces high-quality training data. Furthermore, we develop a comprehensive evaluation scheme to assess emotional support efficacy and conduct extensive experiments to validate our framework. Our data and code are available at https://github.com/43zxj/IntentionESC_ICECoT.

情感对话意图识别大模型推理支持系统

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