用虚拟形象提升工厂人机协作中的沟通与幸福感
Communicating Through Avatars in Industry 5.0: A Focus Group Study on Human-Robot Collaboration
- 通过员工焦点小组研究虚拟形象在工业场景中的应用
- 发现个性化沟通和任务辅助能显著改善协作体验
- 适合关注工业人机交互、用户体验的从业者
协作机器人（cobots）在工业环境中的应用引发对工人福祉的担忧，尤其是社交互动减少的问题。虚拟形象被设计为促进工人之间及与机器人的互动，有望提升人机协作（HRC）体验。然而，现实中基于虚拟形象的HRC仍缺乏实证研究。为此，我们在一家德国制造企业开展了焦点小组研究，参与者先在实验室中体验了模拟工业场景的脚本化HRC演示。该定性研究揭示了虚拟形象在实际工作单元中的潜在角色、行为优化方向及部署考量。研究强调个性化沟通与任务支持的重要性。尽管受限于样本代表性，本研究为实现自适应、情境感知的虚拟形象交互提供了初步探索。
原文摘要 · Abstract (English)
The integration of collaborative robots (cobots) in industrial settings raises concerns about worker well-being, particularly due to reduced social interactions. Avatars - designed to facilitate worker interactions and engagement - are promising solutions to enhance the human-robot collaboration (HRC) experience. However, real-world perspectives on avatar-supported HRC remain unexplored. To address this gap, we conducted a focus group study with employees from a German manufacturing company that uses cobots. Before the discussion, participants engaged with a scripted, industry-like HRC demo in a lab setting. This qualitative approach provided valuable insights into the avatar's potential roles, improvements to its behavior, and practical considerations for deploying them in industrial workcells. Our findings also emphasize the importance of personalized communication and task assistance. Although our study's limitations restrict its generalizability, it serves as an initial step in recognizing the potential of adaptive, context-aware avatar interactions in real-world industrial environments.
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