AI教育中,学生对AI的信任既非单纯像人也非单纯像工具,而是独特的新类型。
Understanding Human-AI Trust in Education
- 区分人类型与系统型信任,分析其对学生感知的影响
- 人类型信任更影响信任意愿,系统型信任更影响使用行为和有用性感知
- 提出需建立专门理论框架,助力AI在教育中合理应用
随着AI聊天机器人融入教育,学生开始依赖它们获取指导、反馈和信息。然而,这些聊天机器人的拟人特征引发困惑:学生对其的信任是类似对人类同伴或教师的信任(人类型信任,常关联人际信任模型),还是类似对传统技术的信任(系统型信任,常关联技术信任模型)?这种模糊性带来理论挑战:人际信任模型可能错误赋予AI意图与道德,而技术信任模型本为非社交系统设计,难以适用于对话式拟人化代理。为填补这一空白,本文通过偏最小二乘结构方程模型,比较两种信任形式对学生产生的感知影响,包括感知乐趣、信任意愿、使用行为意向及感知有用性。结果表明,两种信任均显著影响学生认知,但作用路径不同:人类型信任更强预测信任意愿,系统型信任则更显著影响使用行为意向和感知有用性;两者对感知乐趣影响相当。研究揭示了人-AI信任是一种独立于人-人与人-技术信任的新类型,强调该领域亟需新理论框架。同时,研究为构建适度可信的教育AI提供了实践指导,这对AI有效落地与教学实效至关重要。
原文摘要 · Abstract (English)
As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop trust in them in ways similar to trusting a human peer or instructor (human-like trust, often linked to interpersonal trust models) or in ways similar to trusting a conventional technology (system-like trust, often linked to technology trust models). This ambiguity presents theoretical challenges, as interpersonal trust models may inappropriately ascribe human intentionality and morality to AI, while technology trust models were developed for non-social systems, leaving their applicability to conversational, human-like agents unclear. To address this gap, we examine how these two forms of trust, human-like and system-like, comparatively influence students' perceptions of an AI chatbot, specifically perceived enjoyment, trusting intention, behavioral intention to use, and perceived usefulness. Using partial least squares structural equation modeling, we found that both forms of trust significantly influenced student perceptions, though with varied effects. Human-like trust was the stronger predictor of trusting intention, whereas system-like trust more strongly influenced behavioral intention and perceived usefulness; both had similar effects on perceived enjoyment. The results suggest that interactions with AI chatbots give rise to a distinct form of trust, human-AI trust, that differs from human-human and human-technology models, highlighting the need for new theoretical frameworks in this domain. In addition, the study offers practical insights for fostering appropriately calibrated trust, which is critical for the effective adoption and pedagogical impact of AI in education.
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