研究新加坡互助支持者如何开展情感陪伴，为设计有温度的数字工具提供依据。
"I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore
- 通过20位支持者的访谈，梳理线上线下的互助实践模式。
- 揭示情感劳动与文化背景对支持行为的关键影响。
- 适合关注心理健康科技、人机协同设计的研究者与开发者。
同伴支持在扩大心理卫生服务可及性方面发挥重要作用，通过非正式的共情式社区支持弥补临床体系的不足。随着数字平台日益成为支持中介，其设计与影响在亚洲语境中仍缺乏深入研究。本文基于对新加坡20位同伴支持者的访谈，分析其在不同线上、线下及混合环境中的启动、执行与持续机制，揭示其动机、情感劳动以及社会文化因素对实践的影响。在此基础上，提出适配本地文化的数字工具设计方向，强调技术应辅助而非替代关系性关怀。结合质性数据，探讨人工智能在心理支持中负责任的介入方式。本研究推动以人为中心的计算发展，呈现支持者的实际经验，并为可信、情境敏感的AI在心理健康领域的应用提供设计启示。
原文摘要 · Abstract (English)
Peer support plays a vital role in expanding access to mental health care by providing empathetic, community-based support outside formal clinical systems. As digital platforms increasingly mediate such support, the design and impact of these technologies remain under-examined, particularly in Asian contexts. This paper presents findings from an interview study with 20 peer supporters in Singapore, who operate across diverse online, offline, and hybrid environments. Through a thematic analysis, we unpack how participants start, conduct, and sustain peer support, highlighting their motivations, emotional labour, and the sociocultural dimensions shaping their practices. Building on this grounded understanding, we surface design directions for culturally responsive digital tools that scaffold rather than supplant relational care. Drawing insights from qualitative accounts, we offer a situated perspective on how AI might responsibly augment peer support. This research contributes to human-centred computing by articulating the lived realities of peer supporters and proposing design implications for trustworthy and context-sensitive AI in mental health.
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