分析视频聊天中说话时间分配的动态模式,发现不同分配方式影响体验。
Time is On My Side: Dynamics of Talk-Time Sharing in Video-chat Conversations
- 构建说话时间分配的动态分析框架,从整体分布到微观互动。
- 平衡对话更受青睐,尤其对说话少的一方,但相同平衡度下感受仍不同。
- 为视频通话与人机交互设计提供可操作的评估工具,适合人机交互研究者。
每场对话都涉及多名发言者之间的说话时间分配问题。对话可能均衡(各方说话时间相近),也可能失衡(一方主导)。这种总体分布是发言者在对话过程中持续协商的结果:谁在何时说话、说多久。本文提出一个计算框架,用于量化说话时间的宏观分布及促成它的微观动态。我们构建了一个基于直观变化维度的说话时间分配类型学。通过分析大量陌生人视频聊天数据,验证了不同说话时间分布对参与者感知的影响:均衡对话更受欢迎,尤其是对说话较少者。更重要的是,即使总体平衡度相同,不同动态模式仍导致不同感受,凸显新类型学的价值。最后,讨论该框架如何为计算机中介沟通平台(包括人机交互)的设计提供新工具。
原文摘要 · Abstract (English)
An intrinsic aspect of every conversation is the way talk-time is shared between multiple speakers. Conversations can be balanced, with each speaker claiming a similar amount of talk-time, or imbalanced when one talks disproportionately. Such overall distributions are the consequence of continuous negotiations between the speakers throughout the conversation: who should be talking at every point in time, and for how long? In this work we introduce a computational framework for quantifying both the conversation-level distribution of talk-time between speakers, as well as the lower-level dynamics that lead to it. We derive a typology of talk-time sharing dynamics structured by several intuitive axes of variation. By applying this framework to a large dataset of video-chats between strangers, we confirm that, perhaps unsurprisingly, different conversation-level distributions of talk-time are perceived differently by speakers, with balanced conversations being preferred over imbalanced ones, especially by those who end up talking less. Then we reveal that -- even when they lead to the same level of overall balance -- different types of talk-time sharing dynamics are perceived differently by the participants, highlighting the relevance of our newly introduced typology. Finally, we discuss how our framework offers new tools to designers of computer-mediated communication platforms, for both human-human and human-AI communication.
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