真实博物馆中，游客与自主对话机器人互动，反馈显示其信息导览价值高。
Conversations with Andrea: Visitors' Opinions on Android Robots in a Museum
- 机器人在博物馆独立对话6天，收集4436条请求，多为展品信息咨询。
- 多数访客希望它能讲更多语言、响应更快，对性别提示不敏感。
- 适合想了解人机交互真实反馈的团队，尤其关注服务型机器人设计。
德国一公共博物馆部署了自主对话安卓机器人Andrea，连续六天与访客进行无预设情境的交流。44位受访者表达了对机器人的整体看法、互动意愿及改进建议。机器人每日更换语音和假发以暗示不同性别，但未显著影响正面评价。多数访客期望其提供展品信息，对担任接待员等角色意见分歧。最被期待的改进是支持更多语言和更快响应。系统日志分析显示，4436条请求中，多数集中在展品信息查询和多语言对话，而非闲聊。这些真实场景数据已被用于优化系统，推动其实用化落地。
原文摘要 · Abstract (English)
The android robot Andrea was set up at a public museum in Germany for six consecutive days to have conversations with visitors, fully autonomously. No specific context was given, so visitors could state their opinions regarding possible use-cases in structured interviews, without any bias. Additionally the 44 interviewees were asked for their general opinions of the robot, their reasons (not) to interact with it and necessary improvements for future use. The android's voice and wig were changed between different days of operation to give varying cues regarding its gender. This did not have a significant impact on the positive overall perception of the robot. Most visitors want the robot to provide information about exhibits in the future, while opinions on other roles, like a receptionist, were both wanted and explicitly not wanted by different visitors. Speaking more languages (than only English) and faster response times were the improvements most desired. These findings from the interviews are in line with an analysis of the system logs, which revealed, that after chitchat and personal questions, most of the 4436 collected requests asked for information related to the museum and to converse in a different language. The valuable insights gained from these real-world interactions are now used to improve the system to become a useful real-world application.
Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品；中文卡片由大模型生成，请以原文为准。