提出AI从用户中心转向企业决策效率提升的新范式
Agentic Enterprise: AI-Centric User to User-Centric AI
- 以AI代理为核心，重构企业决策流程
- 指出当前AI-centric模式忽视企业真实需求
- 提出六项原则，推动AI服务与用户目标对齐
在过去的三年里，人工智能似乎迎来了春天。它有望深刻影响人类生活的诸多领域——个人、社会、健康、教育和职业等。本文聚焦人工智能在企业中的潜力，尤其关注跨职能、任务与运营中反复出现的决策问题。我们主张将具备人工智能能力的智能体（Agents）作为提升企业决策效率的核心工具。通过揭示当前以用户为中心的AI范式所忽视的关键需求，本文提出企业在实现智能体成功时需遵循的六大原则，并倡导建立平台化的市场机制，使AI的设计与交付更契合企业用户的实际目标。
原文摘要 · Abstract (English)
After a very long winter, the Artificial Intelligence (AI) spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this paper, we take a closer look at the potential of AI for Enterprises, where decision-making plays a crucial and repeated role across functions, tasks, and operations. We consider Agents imbued with AI as means to increase decision-productivity of enterprises. We highlight six tenets for Agentic success in enterprises, by drawing attention to what the current, AI-Centric User paradigm misses, in the face of persistent needs of and usefulness for Enterprise Decision-Making. In underscoring a shift to User-Centric AI, we offer six tenets and promote market mechanisms for platforms, aligning the design of AI and its delivery by Agents to the cause of enterprise users.
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