arXiv:2507.00963cs.HCcs.CY2025-07综述

探究痴呆老人如何被社交机器人设计误导,揭示潜在伦理风险。

Social Robots for People Living with Dementia: A Scoping Review on Deception from Design to Perception

  • 分析26项研究,找出可能引发误认的机器人设计特征
  • 发现痴呆患者对机器人的六类典型反应模式
  • 提出双过程模型区分欺骗与单纯情感投入

随着社交机器人逐步进入痴呆照护领域,其具身化与交互设计可能模糊人工与类生命体的界限,引发关于机器人欺骗的伦理担忧。然而,目前尚不清楚哪些具体设计特征会导致痴呆人群(PLwD)产生社交机器人欺骗(SRD),以及何种感知和反应可表明欺骗正在发生。为此,我们对26项报告PLwD与社交机器人互动的实证研究进行了范围综述。识别出三类可能促成SRD的设计线索及一类可能打破幻觉的设计特征。但现有文献不足以确定具体导致欺骗的设计要素。对用户反应的主题分析揭示了六种反复出现的感知与应对模式。然而,现有机器人欺骗定义在概念上的局限性,使难以判断欺骗何时及在何等程度上发生。基于研究结果,我们提出一种双过程解释框架,阐明人机交互中错误信念的认知基础,并将SRD与拟人化或情感投入区分开来。

原文摘要 · Abstract (English)

As social robots are increasingly introduced into dementia care, their embodied and interactive design may blur the boundary between artificial and lifelike entities, raising ethical concerns about robotic deception. However, it remains unclear which specific design cues of social robots might lead to social robotic deception (SRD) in people living with dementia (PLwD), and which perceptions and responses of PLwD might indicate that SRD is taking place. To address these questions, we conducted a scoping review of 26 empirical studies reporting PLwD interacting with social robots. We identified three key design cue categories that might contribute to SRD and one that might break the illusion. However, the available literature does not provide sufficient evidence to determine which specific design cues lead to SRD. Thematic analysis of user responses reveals six recurring patterns in how PLwD perceive and respond to social robots. However, conceptual limitations in existing definitions of robotic deception make it difficult to identify when and to what extent deception actually occurs. Building on the results, we propose a dual-process interpretation that clarifies the cognitive basis of false beliefs in human-robot interaction and distinguishes SRD from anthropomorphism or emotional engagement.

机器人伦理痴呆照护认知偏差

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