研究用户如何用ChatGPT解决各类信息需求，揭示其支持的六类实践。
Information Needs and Practices Supported by ChatGPT
- 通过205个用户案例分析，提炼出六类信息实践。
- 用户在家庭、工作、学习等场景中使用ChatGPT完成写作、编程等任务。
- 提出信息需求应包含理解与行动的双重维度，适用于人机交互研究者。
本研究将ChatGPT视为信息源，通过205个用户情景的定性内容分析，探讨人们使用ChatGPT时的信息需求及其支持的信息实践。研究发现，用户在家庭/亲属、工作、休闲等多个生活领域中，为满足写作/编辑、学习、简单编程等需求而使用ChatGPT。相关实践可分为六大类别：写作、决策、识别、构思、对话与批判。该研究指出，在生成式AI时代，信息需求不应仅理解为‘回答问题’或‘理解意义’，更应视为一种在世界中灵活应对的能力，涵盖理解与行动。这一视角为未来生成式AI与信息需求、寻求、使用及体验的交叉研究提供了众多新方向。
原文摘要 · Abstract (English)
This study considers ChatGPT as an information source, investigating the information needs that people come to ChatGPT with and the information practices that ChatGPT supports, through a qualitative content analysis of 205 user vignettes. The findings show that ChatGPT is used in a range of life domains (home/family, work, leisure, etc.) and for a range of human needs (writing/editing, learning, simple programming tasks, etc.), constituting the information needs that people use ChatGPT to address. Related to these information needs, the findings show six categories of information practices that ChatGPT supports: Writing, Deciding, Identifying, Ideating, Talking, and Critiquing. This work suggests that, in the AI age, information need should be conceptualized not just as a matter of "getting questions answered" or even "making sense," but as skillfully coping in the world, a notion that includes both understanding and action. This study leads to numerous opportunities for future work at the junction of generative AI and information needs, seeking, use and experience.
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