arXiv:2507.08594cs.SEcs.AI2025-07中稿 · publication at 39t…被引 1

用提示工程生成产品原型用户画像,提升效率与共情力。

Generating Proto-Personas through Prompt Engineering: A Case Study on Efficiency, Effectiveness and Empathy

  • 通过提示工程驱动生成式AI自动构建原型用户画像
  • 时间成本降低,画像质量与复用性显著提升
  • 适合敏捷产品设计团队快速迭代需求

原型用户画像常用于产品早期探索阶段(如精益启航)以指导产品定义和利益相关者对齐。然而,手动创建原型画像耗时、费脑且易引入偏见。本文提出并实证研究一种基于提示工程的生成式AI方法,用于生成原型用户画像。研究在真实精益启航流程中招募19名参与者,采用定性与定量结合的方法进行案例研究。结果表明,该方法显著提升了效率,减少时间与精力投入,并改善了后续发现阶段(如最小可行产品定义与功能优化)中画像的质量与可复用性。尽管整体接受度高,尤其体现在感知有用性和易用性上,但参与者指出其在泛化能力与领域适配性方面存在局限。此外,认知共情得到有力支持,而情感与行为共情在不同参与者间差异较大。本研究为生成式AI融入软件产品发现实践提供了新的实证依据,同时指出了未来混合设计流程需解决的关键挑战。

原文摘要 · Abstract (English)

Proto-personas are commonly used during early-stage Product Discovery, such as Lean Inception, to guide product definition and stakeholder alignment. However, the manual creation of proto-personas is often time-consuming, cognitively demanding, and prone to bias. In this paper, we propose and empirically investigate a prompt engineering-based approach to generate proto-personas with the support of Generative AI (GenAI). Our goal is to evaluate the approach in terms of efficiency, effectiveness, user acceptance, and the empathy elicited by the generated personas. We conducted a case study with 19 participants embedded in a real Lean Inception, employing a qualitative and quantitative methods design. The results reveal the approach's efficiency by reducing time and effort and improving the quality and reusability of personas in later discovery phases, such as Minimum Viable Product (MVP) scoping and feature refinement. While acceptance was generally high, especially regarding perceived usefulness and ease of use, participants noted limitations related to generalization and domain specificity. Furthermore, although cognitive empathy was strongly supported, affective and behavioral empathy varied significantly across participants. These results contribute novel empirical evidence on how GenAI can be effectively integrated into software Product Discovery practices, while also identifying key challenges to be addressed in future iterations of such hybrid design processes.

生成式AI产品设计原型画像提示工程

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