arXiv:2507.10773cs.HCcs.CL2025-07被引 1

让聊天机器人更透明,能促进用户自我倾诉。

Theory of Mind and Self-Disclosure to CUIs

  • 通过表达不确定性和展示推理过程,增强机器人的心理可感知性。
  • 透明化意图能降低用户倾诉的心理门槛。
  • 适合人机交互、情感计算方向的研究者参考。

自我披露有助于情绪缓解,但常因担心他人反应而难以实现。本文探讨对话式用户接口(CUIs)在自我披露中的作用,关注各类社交线索的影响。重点指出,若CUI能表达不确定性或展现其推理过程,可使用户的‘心智理论’更透明,从而提升用户披露意愿。该机制为设计更具共情能力的智能交互系统提供了新思路。

原文摘要 · Abstract (English)

Self-disclosure is important to help us feel better, yet is often difficult. This difficulty can arise from how we think people are going to react to our self-disclosure. In this workshop paper, we briefly discuss self-disclosure to conversational user interfaces (CUIs) in relation to various social cues. We then, discuss how expressions of uncertainty or representation of a CUI's reasoning could help encourage self-disclosure, by making a CUI's intended "theory of mind" more transparent to users.

人机交互情感计算对话系统

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