用摘要生成技术让AI读懂每个用户偏好,实现精准个性化响应。
Learning to summarize user information for personalized reinforcement learning from human feedback
- 用强化学习自动总结用户偏好和对话历史,动态生成个性化摘要。
- 相比传统方法,奖励模型准确率提升11%至77%,新用户表现优25%。
- 无需额外标注即可适配新用户,且可解释,适合高阶对话系统开发。
随着大语言模型(LLM)智能助手在日常应用中的扩展,个性化回应以匹配不同用户的偏好和目标变得愈发重要。尽管基于人类反馈的强化学习(RLHF)能有效提升模型的通用帮助性和流畅性,但其使用单一奖励模型建模整个用户群体,忽略了用户间的差异。本文提出新型框架PLUS(Preference Learning Using Summarization),通过强化学习学习为每位用户生成文本摘要,涵盖其偏好、特征及过往对话内容。这些摘要作为条件输入奖励模型,使其能够个性化预测每位用户偏好的回应类型。用户摘要模型与奖励模型同步训练,形成在线协同优化循环。实验表明,相较于标准的Bradley-Terry模型,PLUS生成的摘要更全面地捕捉用户偏好,奖励模型准确率提升11%-77%。PLUS关键优势包括:(1) 对新用户和新话题具备强鲁棒性,较最优个性化方法提升25%;(2) 实现零样本个性化,在GPT-4等先进模型上,条件化响应胜率高达72%(对比默认GPT-4o的28%);(3) 可从灵活上下文学习,不限于显式偏好标签;(4) 提供可解释的用户表征,增强大模型对齐过程的透明度与用户控制力。
原文摘要 · Abstract (English)
As everyday use cases of large language model (LLM) AI assistants have expanded, it is becoming increasingly important to personalize responses to align to different users' preferences and goals. While reinforcement learning from human feedback (RLHF) is effective at improving LLMs to be generally more helpful and fluent, it does not account for variability across users, as it models the entire user population with a single reward model, meaning it assumes that everyone's preferences are the same. We present a novel framework, Preference Learning Using Summarization (PLUS), that uses reinforcement learning (RL) to learn to produce text-based summaries of each user's preferences, characteristics, and past conversations. These summaries condition the reward model, enabling it to make personalized predictions about the types of responses valued by each user. Both the user-summarization model and reward model are trained simultaneously, creating an online co-adaptation loop. We show that in contrast to the standard Bradley-Terry model, summaries produced by PLUS capture diverse aspects of user preferences, achieving a 11-77/% improvement in reward model accuracy. Key strengths of PLUS are: (1) robust performance with new users and conversation topics, achieving a 25\% improvement over the best personalized reward model technique used for RLHF; (2) zero-shot personalization with state-of-the-art proprietary models like GPT-4 (e.g., PLUS-summary-conditioned responses achieved a 72\% win rate compared to 28% for default GPT-4o); (3) learning from flexible user contexts beyond preference labels, and (4) interpretable representation of users, enabling greater transparency and user control in pluralistic LLM alignment.
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