研究人类特征如何影响对协作机器人的感知,助力包容性设计。
Designing for Difference: How Human Characteristics Shape Perceptions of Collaborative Robots
- 通过认知情感映射练习,引导用户反思人机协作体验。
- 老年人与机器人协作受评更高,物体传递场景更受欢迎。
- 反思性方法能挖掘深层反馈,适合关注社会包容的团队。
为促进助人机器人在社会协作中的负责任、包容性设计,尤其针对残障人士或老年人等受保护群体,本研究填补了行为评估与多样需求结合的研究空白。由于参与者普遍缺乏真实家用机器人经验,研究采用线上实验,112名被试(实验组与对照组)评估了28种人机协作视频中的7个变体。实验组在评分前完成认知-情感映射(CAM)练习。尽管整体评分未显著差异,但CAM促使特定组合(如特定行为+人类状态)的评价更鲜明。最重要的是,协作类型显著影响评分:反社会行为始终最低分;与老年人协作引发更敏感评价;包含物品交接的场景比无交接更积极。结果表明,人类特征与互动模式共同决定机器人可接受度,强调亲社会设计的重要性,并验证了CAM等反思方法在获取细致反馈方面的潜力,支持面向多元人群的以用户为中心、社会负责的机器人系统开发。
原文摘要 · Abstract (English)
The development of assistive robots for social collaboration raises critical questions about responsible and inclusive design, especially when interacting with individuals from protected groups such as those with disabilities or advanced age. Currently, research is scarce on how participants assess varying robot behaviors in combination with diverse human needs, likely since participants have limited real-world experience with advanced domestic robots. In the current study, we aim to address this gap while using methods that enable participants to assess robot behavior, as well as methods that support meaningful reflection despite limited experience. In an online study, 112 participants (from both experimental and control groups) evaluated 7 videos from a total of 28 variations of human-robot collaboration types. The experimental group first completed a cognitive-affective mapping (CAM) exercise on human-robot collaboration before providing their ratings. Although CAM reflection did not significantly affect overall ratings, it led to more pronounced assessments for certain combinations of robot behavior and human condition. Most importantly, the type of human-robot collaboration influences the assessment. Antisocial robot behavior was consistently rated as the lowest, while collaboration with aged individuals elicited more sensitive evaluations. Scenarios involving object handovers were viewed more positively than those without them. These findings suggest that both human characteristics and interaction paradigms influence the perceived acceptability of collaborative robots, underscoring the importance of prosocial design. They also highlight the potential of reflective methods, such as CAM, to elicit nuanced feedback, supporting the development of user-centered and socially responsible robotic systems tailored to diverse populations.
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