测试记者使用网页版虚拟助手训练的接受度,发现安全与可靠是关键。
Evaluating Social Acceptance of eXtended Reality (XR) Agent Technology: A User Study (Extended Version)
- 用模块化工具构建网页版虚拟助手,无需头显即可远程训练。
- 用户对系统易用性和实用性评价高,但对安全与可靠性仍有顾虑。
- 适合媒体培训、高危场景模拟,为XR应用提供社会接受度参考。
本文报告了一项用户研究,评估了扩展现实(XR)代理技术的社会接受度,聚焦于为记者开发的远程可访问、基于网络的XR培训系统。该系统通过虚拟化身实现用户交互,采用模块化工具包,旨在为记者提供针对数字远程环境中的敏感或危险情境的定制化培训,且无需专用终端设备如头戴式显示器。研究在真实世界环境中通过受控实验测试了该XR代理,并收集了用户感知数据。研究基于量化与质性测量(问卷调查),扩展并适配了阿勒默模型,将社会接受度表现为感知易用性、感知有用性,以及新增的可靠性与用户-代理交互安全性等属性。结果有助于理解特定社会背景下用户对XR代理解决方案的接受程度,同时指出了改进方向。
原文摘要 · Abstract (English)
In this paper, we present the findings of a user study that evaluated the social acceptance of eXtended Reality (XR) agent technology, focusing on a remotely accessible, web-based XR training system developed for journalists. This system involves user interaction with a virtual avatar, enabled by a modular toolkit. The interactions are designed to provide tailored training for journalists in digital-remote settings, especially for sensitive or dangerous scenarios, without requiring specialized end-user equipment like headsets. Our research adapts and extends the Almere model, representing social acceptance through existing attributes such as perceived ease of use and perceived usefulness, along with added ones like dependability and security in the user-agent interaction. The XR agent was tested through a controlled experiment in a real-world setting, with data collected on users' perceptions. Our findings, based on quantitative and qualitative measurements involving questionnaires, contribute to the understanding of user perceptions and acceptance of XR agent solutions within a specific social context, while also identifying areas for the improvement of XR systems.
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