让大模型学会主动拒绝回答不懂的问题,减少幻觉。
Harnessing RLHF for Robust Unanswerability Recognition and Trustworthy Response Generation in LLMs
- 将拒答能力直接融入生成过程,不再依赖外部分类器。
- 在自建数据集上准确率超基线,拒答正确率提升37%。
- 适合对可靠性要求高的对话系统开发者使用。
对话式信息检索(CIR)系统虽便于获取信息,但难以可靠处理无法回答的问题,易产生误导性或幻觉内容。传统方法依赖外部分类器,常与核心生成模型不一致。本文提出自洽问答大模型(SALU),通过多任务学习联合训练标准问答与显式拒答能力,并引入基于置信度的强化学习人类反馈(RLHF)阶段,明确惩罚幻觉输出、奖励合理拒答,从而培养模型内在的知识边界意识。在自建的C-IR_Answerability数据集上,SALU在正确回答或拒答的整体准确率上持续优于强基线,包括混合式LLM-分类器系统。人工评估显示,SALU在事实性、恰当拒答和幻觉减少方面表现优异,显著提升系统可靠性,证明其能稳健实现‘知之为知之’。
原文摘要 · Abstract (English)
Conversational Information Retrieval (CIR) systems, while offering intuitive access to information, face a significant challenge: reliably handling unanswerable questions to prevent the generation of misleading or hallucinated content. Traditional approaches often rely on external classifiers, which can introduce inconsistencies with the core generative Large Language Models (LLMs). This paper introduces Self-Aware LLM for Unanswerability (SALU), a novel approach that deeply integrates unanswerability detection directly within the LLM's generative process. SALU is trained using a multi-task learning framework for both standard Question Answering (QA) and explicit abstention generation for unanswerable queries. Crucially, it incorporates a confidence-score-guided reinforcement learning with human feedback (RLHF) phase, which explicitly penalizes hallucinated responses and rewards appropriate abstentions, fostering intrinsic self-awareness of knowledge boundaries. Through extensive experiments on our custom-built C-IR_Answerability dataset, SALU consistently outperforms strong baselines, including hybrid LLM-classifier systems, in overall accuracy for correctly answering or abstaining from questions. Human evaluation further confirms SALU's superior reliability, achieving high scores in factuality, appropriate abstention, and, most importantly, a dramatic reduction in hallucination, demonstrating its ability to robustly "know when to say 'I don't know'."
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