无需专业知识，用文本逐步构建业务流程知识库
A Cooperative Approach for Knowledge-based Business Process Design in a Public Authority
- 从文本知识出发，分步生成结构化流程图
- 支持所有利益相关方协作设计业务流程
- 适合无技术背景的业务专家使用
企业正面临不可逆的数字化转型，为保持竞争力，必须采用数字解决方案，重塑组织结构与运营模式。这一转变对中小企业尤为重要。关键创新方向是采纳以流程为导向的生产模式。本文提出一种基于知识的方法，帮助业务专家设计业务流程。该方法无需预先掌握知识工程知识，通过一系列结构化步骤，引导设计者生成目标流程的图表化工作流。知识库构建始于简单的文本知识载体，逐步过渡到更结构化、形式化的表示。该方法旨在支持所有参与流程设计的利益相关方和参与者共同协作。
原文摘要 · Abstract (English)
Enterprises are currently undergoing profound transformations due to the unpostponable digital transformation. Then, to remain competitive, enterprises must adapt digital solutions, transforming their organisational structures and operations. This organisational shift is also important for small and medium-sized enterprises. A key innovation frontier is the adoption of process-oriented production models. This paper presents a knowledge-based method to support business experts in designing business processes. The method requires no prior expertise in Knowledge Engineering and guides designers through a structured sequence of steps to produce a diagrammatic workflow of the target process. The construction of the knowledge base starts from simple, text-based, knowledge artefacts and then progresses towards more structured, formal representations. The approach has been conceived to allow a shared approach for all stakeholders and actors who participate in the BP design.
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