通过情绪监测提醒用户，减少仇恨言论但可能引发更多负面情绪
Emotionally Aware Moderation: The Potential of Emotion Monitoring in Shaping Healthier Social Media Conversations
- 设计两种情绪监控仪表板，提升用户对自身情绪的认知
- 211人实验显示，干预后仇恨言论减少，但愤怒、恐惧等情绪表达增多
- 适合研究数字健康、平台治理与情绪智能交互的学者参考
社交媒体平台日益采用主动监管技术，如检测并遏制有毒和不文明评论，以防止有害内容传播。尽管如此，这些方法常被批评为制造审查氛围，且未能解决不文明行为的根本原因。本文提出并评估了两种情绪监控仪表板，旨在提升用户情绪觉知，缓解仇恨言论。在211名参与者的实验中，结果表明这些干预措施能有效增强用户对其情绪状态的意识，并减少仇恨言论。然而，研究也发现，在讨论敏感话题时，用户负面情绪（愤怒、恐惧、悲伤）的表达反而增加。这些发现为将主动情绪调节工具整合至社交媒体平台，促进更健康的数字互动提供了依据。
原文摘要 · Abstract (English)
Social media platforms increasingly employ proactive moderation techniques, such as detecting and curbing toxic and uncivil comments, to prevent the spread of harmful content. Despite these efforts, such approaches are often criticized for creating a climate of censorship and failing to address the underlying causes of uncivil behavior. Our work makes both theoretical and practical contributions by proposing and evaluating two types of emotion monitoring dashboards to users' emotional awareness and mitigate hate speech. In a study involving 211 participants, we evaluate the effects of the two mechanisms on user commenting behavior and emotional experiences. The results reveal that these interventions effectively increase users' awareness of their emotional states and reduce hate speech. However, our findings also indicate potential unintended effects, including increased expression of negative emotions (Angry, Fear, and Sad) when discussing sensitive issues. These insights provide a basis for further research on integrating proactive emotion regulation tools into social media platforms to foster healthier digital interactions.
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