arXiv:2507.21636cs.AI2025-07被引 2

用大模型同时解决人员调度与技能画像,支持自然语言交互。

StaffPro: an LLM Agent for Joint Staffing and Profiling

  • 大模型结合任务描述与人类反馈,动态优化排班和人员评估。
  • 通过持续反馈学习员工技能,实现长期精准画像。
  • 适合需要灵活排班与人力洞察的管理场景。

大型语言模型(LLM)代理通过整合预训练模型与模块化算法组件,展现出强大的推理与决策能力。本文研究其在人力资源管理中的两个紧密关联挑战:调度(即任务分配与排班,可能涉及团队组建)与画像(即从非结构化数据中持续估计员工技能、偏好等潜在属性)。我们构建了一个将调度决策与潜在特征估计相联系的形式化数学框架,并提出StaffPro——一个联合处理调度与画像的LLM代理。与现有方案不同,StaffPro支持自然语言表达优化目标,接受文本形式的任务描述,具备高度灵活性。它通过建立持续的人机反馈循环,实现直观的人机协作;并基于人类反馈持续估计员工潜在特征,实现终身员工画像,保障长期调度性能最优。咨询公司仿真案例表明,StaffPro能有效估计员工属性并生成高质量排班方案。其创新设计为自动化人事管理提供了稳健、可解释且以人为核心的整体解决方案。

原文摘要 · Abstract (English)

Large language model (LLM) agents integrate pre-trained LLMs with modular algorithmic components and have shown remarkable reasoning and decision-making abilities. In this work, we investigate their use for two tightly intertwined challenges in workforce management: staffing, i.e., the assignment and scheduling of tasks to workers, which may require team formation; and profiling, i.e., the continuous estimation of workers' skills, preferences, and other latent attributes from unstructured data. We cast these problems in a formal mathematical framework that links scheduling decisions to latent feature estimation, and we introduce StaffPro, an LLM agent that addresses staffing and profiling jointly. Differently from existing staffing solutions, StaffPro allows expressing optimization objectives using natural language, accepts textual task descriptions and provides high flexibility. StaffPro interacts directly with humans by establishing a continuous human-agent feedback loop, ensuring natural and intuitive use. By analyzing human feedback, our agent continuously estimates the latent features of workers, realizing life-long worker profiling and ensuring optimal staffing performance over time. A consulting firm simulation example demonstrates that StaffPro successfully estimates workers' attributes and generates high quality schedules. With its innovative design, StaffPro offers a robust, interpretable, and human-centric solution for automated personnel management.

人员调度大模型代理技能画像

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