arXiv:2508.03792cs.HCcs.CY2025-08中稿 · ACM TORS Special I…被引 18

推荐系统应与用户共同设计,而非单向服务。

Recommending With, Not For: Co-Designing Recommender Systems for Social Good

  • 让用户、创作者等利益相关方深度参与设计全过程
  • 突破传统以设计师为中心的评估框架
  • 适合关注公平性与社会影响的研究者与实践者

推荐系统通常由工程师、研究人员和设计师等开发团队主导设计,并依据团队及平台业务部门设定的目标进行评估。这种模式强调设计者对系统如何服务于用户、提供方、企业及其他利益相关者的愿景,但往往忽视了其他利益相关方的声音。在面向社会福祉的推荐系统中,该方法导致系统仅反映设计者的社会目标及其理解。我们主张,社会向好的推荐系统应由且与受益者及受其影响者共同设计,而非仅为他们设计。这意味着用户、内容创作者及其他利益相关方应作为完整合作者参与设计,而不仅是用户研究中的参与者。

原文摘要 · Abstract (English)

Recommender systems are usually designed by engineers, researchers, designers, and other members of development teams. These systems are then evaluated based on goals set by the aforementioned teams and other business units of the platforms operating the recommender systems. This design approach emphasizes the designers' vision for how the system can best serve the interests of users, providers, businesses, and other stakeholders. Although designers may be well-informed about user needs through user experience and market research, they are still the arbiters of the system's design and evaluation, with other stakeholders' interests less emphasized in user-centered design and evaluation. When extended to recommender systems for social good, this approach results in systems that reflect the social objectives as envisioned by the designers and evaluated as the designers understand them. Instead, social goals and operationalizations should be developed through participatory and democratic processes that are accountable to their stakeholders. We argue that recommender systems aimed at improving social good should be designed *by* and *with*, not just *for*, the people who will experience their benefits and harms. That is, they should be designed in collaboration with their users, creators, and other stakeholders as full co-designers, not only as user study participants.

推荐系统社会福祉协同设计

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