用社交机器人和远程陪伴机器人提升小博物馆的无障碍访问体验。
Social and Telepresence Robots for Accessibility and Inclusion in Small Museums
- 用社交与远程机器人作为导览助手，支持跨文化、残障游客。
- 在3个博物馆试点，实现远程参观与个性化互动。
- 适合关注无障碍设计与人机共融的博物馆与研究者。
许多博物馆仍存在感知、文化与认知层面的无障碍障碍，尤其在人口稀疏地区更为突出。ROBSO-PM项目旨在通过社交机器人与社交远程陪伴机器人改善小型博物馆的可及性，以都灵圣体布博物馆（Museum of the Holy Shroud）以及两个鲜为人知的山地博物馆——沙姆普拉斯杜科尔狂欢节博物馆（Museum of the Champlas du Col Carnival）和普拉杰拉托阿尔卑斯民族服饰与传统博物馆（Pragelato Museum of Alpine Peoples' Costumes and Traditions）为案例研究。项目探索两类应用：一是作为导览机器人，支持外国或残障访客实现包容性参观；二是作为远程陪伴工具，使行动不便者能远程访问博物馆。研究重点包括叙事表达、机器人人格、共情能力、个性化服务，以及远程场景中机器人与用户之间的协作机制、角色分工与自主性设定。
原文摘要 · Abstract (English)
There are still many museums that present accessibility barriers, particularly regarding perceptual, cultural, and cognitive aspects. This is especially evident in low-density population areas. The aim of the ROBSO-PM project is to improve the accessibility of small museums through the use of social robots and social telepresence robots, focusing on three museums as case studies: the Museum of the Holy Shroud in Turin, a small but globally known institution, and two lesser known mountain museums: the Museum of the Champlas du Col Carnival and the Pragelato Museum of Alpine Peoples' Costumes and Traditions. The project explores two main applications for robots: as guides supporting inclusive visits for foreign or disabled visitors, and as telepresence tools allowing people with limited mobility to access museums remotely. From a research perspective, key topics include storytelling, robot personality, empathy, personalization, and, in the case of telepresence, collaboration between the robot and the person, with clearly defined roles and autonomy.
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