让AI设计真正贴近真实人生体验,提升信任与可用性。
Towards Experience-Centered AI: A Framework for Integrating Lived Experience in Design and Development
- 从哲学与人机交互融合视角构建体验中心框架
- 提出可落地的体验分类法,适配教育、医疗等场景
- 适合关注伦理、用户体验与系统长期适应的研究者
个体的真实生活经历深刻影响其对AI系统的感知,涉及安全、信任与可用性。尽管已有研究聚焦于模拟人类偏好和构建风险分类体系(如心理伤害与算法偏见),但对生活经验的系统理解仍不足,且缺乏将其融入AI开发流程的实际策略。本文提出一个将生活经验深度整合到AI设计与评估中的框架。通过融合生活经验哲学、以人为本设计及人机交互的跨学科文献,主张以生活经验为中心可更准确反映人类认知中回顾性、情感性与情境性的特征。基于心理学、教育学、医疗与社会政策领域的广泛研究,提出一个针对AI系统的具体生活经验分类体系。以教育、医疗与文化契合三个领域为例,说明生活经验如何塑造用户目标、系统预期与伦理考量。进一步结合AI运营者与人机协作的洞见,揭示责任分配、心智模型校准与长期适应的挑战。最后提出可操作建议,推动开发不仅技术稳健,且具备同理心、情境感知力并契合人类现实的体验中心型AI。本研究为未来连接技术发展与受影响人群真实体验提供基础。
原文摘要 · Abstract (English)
Lived experiences fundamentally shape how individuals interact with AI systems, influencing perceptions of safety, trust, and usability. While prior research has focused on developing techniques to emulate human preferences, and proposed taxonomies to categorize risks (such as psychological harms and algorithmic biases), these efforts have provided limited systematic understanding of lived human experiences or actionable strategies for embedding them meaningfully into the AI development lifecycle. This work proposes a framework for meaningfully integrating lived experience into the design and evaluation of AI systems. We synthesize interdisciplinary literature across lived experience philosophy, human-centered design, and human-AI interaction, arguing that centering lived experience can lead to models that more accurately reflect the retrospective, emotional, and contextual dimensions of human cognition. Drawing from a wide body of work across psychology, education, healthcare, and social policy, we present a targeted taxonomy of lived experiences with specific applicability to AI systems. To ground our framework, we examine three application domains (i) education, (ii) healthcare, and (iii) cultural alignment, illustrating how lived experience informs user goals, system expectations, and ethical considerations in each context. We further incorporate insights from AI system operators and human-AI partnerships to highlight challenges in responsibility allocation, mental model calibration, and long-term system adaptation. We conclude with actionable recommendations for developing experience-centered AI systems that are not only technically robust but also empathetic, context-aware, and aligned with human realities. This work offers a foundation for future research that bridges technical development with the lived experiences of those impacted by AI systems.
Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品;中文卡片由大模型生成,请以原文为准。