通过无监督检测技术,提前发现物联网全球连接中的异常设备。
Anomaly Detection for IoT Global Connectivity
- 基于被动信令流量构建统计与深度学习模型。
- 可识别多设备同时异常的潜在问题客户。
- 适合物联网运维团队用于主动排查连接故障。
物联网应用提供商依赖移动网络运营商(MNO)和漫游基础设施实现全球服务交付。在跨多个实体的端到端通信路径中,保障通信可用性与可靠性日益困难。当前多数平台采用被动响应机制,仅在问题严重后处理用户投诉,影响服务质量。本文介绍我们为大型全球漫游平台设计并部署的无监督异常检测系统ANCHOR,用于物联网连接服务。ANCHOR通过筛选海量数据,帮助工程师识别存在多个设备连接异常的潜在问题客户,实现故障的主动修复。我们首先描述了物联网服务、基础设施及网络可视化的背景;其次阐述了该平台设计无监督异常检测方案所面临的挑战与运营需求。基于此,我们提出了多种基于被动信令流量的统计规则、机器学习与深度学习模型,用于垂直领域异常检测。文中详细介绍了与运维团队协作的设计与评估流程,并报告了在实际运营客户上的评估结果。
原文摘要 · Abstract (English)
Internet of Things (IoT) application providers rely on Mobile Network Operators (MNOs) and roaming infrastructures to deliver their services globally. In this complex ecosystem, where the end-to-end communication path traverses multiple entities, it has become increasingly challenging to guarantee communication availability and reliability. Further, most platform operators use a reactive approach to communication issues, responding to user complaints only after incidents have become severe, compromising service quality. This paper presents our experience in the design and deployment of ANCHOR -- an unsupervised anomaly detection solution for the IoT connectivity service of a large global roaming platform. ANCHOR assists engineers by filtering vast amounts of data to identify potential problematic clients (i.e., those with connectivity issues affecting several of their IoT devices), enabling proactive issue resolution before the service is critically impacted. We first describe the IoT service, infrastructure, and network visibility of the IoT connectivity provider we operate. Second, we describe the main challenges and operational requirements for designing an unsupervised anomaly detection solution on this platform. Following these guidelines, we propose different statistical rules, and machine- and deep-learning models for IoT verticals anomaly detection based on passive signaling traffic. We describe the steps we followed working with the operational teams on the design and evaluation of our solution on the operational platform, and report an evaluation on operational IoT customers.
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