AI主动引导创业师徒对话,提升思考深度与情感共鸣。
AI That Helps Us Help Each Other: A Proactive System for Scaffolding Mentor-Novice Collaboration in Entrepreneurship Coaching
- 用领域模型+大模型生成诊断问题,主动引导思考
- 实测提升会议深度、计划性与专注度,改善协作质量
- 支持导师定制逻辑,适合复杂决策场景的协作辅助
创业需应对开放性、模糊性问题:识别风险、挑战假设、在高度不确定性下做战略决策。新手创始人常难以应对这类元认知需求,而导师则受限于时间与可见性,难以提供个性化支持。本文提出一个结合领域特定创业风险认知模型与大语言模型(LLM)的人机协同教练系统,主动生成诊断性问题以挑战新手思维,并帮助新手与导师规划更聚焦、更具情感共鸣的会面。关键在于,导师可审查并修改底层认知模型,使系统逻辑随其需求演化。通过一次探索性实地部署,我们发现该系统有效支持了新手的元认知发展,助力导师制定情感适配策略,提升了会议的深度、意图性与专注度;同时揭示了信任、误判与对AI期待之间的关键张力。本文贡献了面向复杂、模糊领域的主动式AI系统设计原则,为医疗、教育、知识工作等类似场景提供启示。
原文摘要 · Abstract (English)
Entrepreneurship requires navigating open-ended, ill-defined problems: identifying risks, challenging assumptions, and making strategic decisions under deep uncertainty. Novice founders often struggle with these metacognitive demands, while mentors face limited time and visibility to provide tailored support. We present a human-AI coaching system that combines a domain-specific cognitive model of entrepreneurial risk with a large language model (LLM) to proactively scaffold both novice and mentor thinking. The system proactively poses diagnostic questions that challenge novices' thinking and helps both novices and mentors plan for more focused and emotionally attuned meetings. Critically, mentors can inspect and modify the underlying cognitive model, shaping the logic of the system to reflect their evolving needs. Through an exploratory field deployment, we found that using the system supported novice metacognition, helped mentors plan emotionally attuned strategies, and improved meeting depth, intentionality, and focus--while also surfaced key tensions around trust, misdiagnosis, and expectations of AI. We contribute design principles for proactive AI systems that scaffold metacognition and human-human collaboration in complex, ill-defined domains, offering implications for similar domains like healthcare, education, and knowledge work.
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