GenAI让培训师从内容创作转向引导与把关，提升效率也带来新挑战。
Generative AI in Training and Coaching: Redefining the Design Process of Learning Materials
- AI辅助设计学习材料，培训师角色转为内容引导与审核。
- 效率提升显著，但需掌握新技能以适应AI工具。
- 用户对AI的拟人化认知影响信任度，需系统性部署支持。
生成式人工智能（GenAI）正在重塑教育领域，重新定义培训师与教练在学习环境中的角色。本研究通过与教育及企业培训专业人士的定性访谈，探讨了AI融入学习材料设计过程的影响，评估其在效率、教学品质以及人类培训师角色演变方面的作用。发现培训师和教练日益成为学习过程的促进者与内容监管者，而非主要创作者；效率提升使他们能聚焦战略层面，但同时也要求掌握新技能。此外，分析显示，人们对AI的拟人化认知深刻影响其信任水平与使用预期。基于这些洞察，本文提出了在个人、组织、系统与战略层面对基于GenAI的工具进行成功实施的路径。
原文摘要 · Abstract (English)
Generative artificial intelligence (GenAI) is transforming education, redefining the role of trainers and coaches in learning environments. In our study, we explore how AI integrates into the design process of learning materials, assessing its impact on efficiency, pedagogical quality, and the evolving role of human trainers and coaches. Through qualitative interviews with professionals in education and corporate training, we identify the following key topics: trainers and coaches increasingly act as facilitators and content moderators rather than primary creators, efficiency gains allow for a stronger strategic focus but at the same time the new tools require new skills. Additionally, we analyze how the anthropomorphism of AI shapes user trust and expectations. From these insights, we derive how tools based on GenAI can successfully be implemented for trainers and coaches on an individual, organizational, systemic, and strategic level.
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