社会机器人在公共空间部署受阻，靠建立信任最终落地。
Into the Wild: When Robots Are Not Welcome
- 在两类公共场景中通过沟通建立信任，克服人员抵触。
- 虽遇反对，仍成功部署机器人并完成研究。
- 适合关注人机协作与社会接受度的研究者。
社会机器人正越来越多地被部署于公共场所，但除了技术难题和用户意外话语外，还面临利益相关方的抵制，他们对引入机器人感到不适。本文报告了在两个不同公共场景中部署社交机器人的困难：1）学生服务中心；2）难民与寻求庇护者接待服务点。尽管这是一份失败报告，但在每个使用案例中，我们最终都赢得了工作人员的信任，建立了关系，得以部署机器人并开展研究。
原文摘要 · Abstract (English)
Social robots are increasingly being deployed in public spaces, where they face not only technological difficulties and unexpected user utterances, but also objections from stakeholders who may not be comfortable with introducing a robot into those spaces. We describe our difficulties with deploying a social robot in two different public settings: 1) Student services center; 2) Refugees and asylum seekers drop-in service. Although this is a failure report, in each use case we eventually managed to earn the trust of the staff and form a relationship with them, allowing us to deploy our robot and conduct our studies.
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