调研25位AI从业者，发现无障碍设计常被忽视
"Accessibility people, you go work on that thing of yours over there": Addressing Disability Inclusion in AI Product Organizations
- 访谈25名跨角色从业者，分析工作流程对残障用户的影响
- 发现责任AI与无障碍准则存在矛盾，数据缺残障群体信息
- 建议建立内部志愿网络，推动残障用户需求纳入产品设计
生成式AI的快速发展改变了技术的设计、构建、维护和评估方式。创建AI系统时做出的决策可能对某些用户产生不成比例的影响，例如残障人士。本文通过对25名来自工程、研究、用户体验及负责任AI等不同角色的AI从业者进行访谈，探讨其工作流程与成果如何影响残障终端用户。研究发现，从业者在处理责任AI与无障碍实践交叉问题时遭遇摩擦，面临两者指南之间的矛盾，缺乏残障用户的数据支持，并依赖公司内部非正式志愿者与社群组织来推动残障利益相关方的需求。基于此，论文提出新资源与流程改进建议，以更好保障残障人士作为AI产品的终端用户权益。
原文摘要 · Abstract (English)
The rapid emergence of generative AI has changed the way that technology is designed, constructed, maintained, and evaluated. Decisions made when creating AI-powered systems may impact some users disproportionately, such as people with disabilities. In this paper, we report on an interview study with 25 AI practitioners across multiple roles (engineering, research, UX, and responsible AI) about how their work processes and artifacts may impact end users with disabilities. We found that practitioners experienced friction when triaging problems at the intersection of responsible AI and accessibility practices, navigated contradictions between accessibility and responsible AI guidelines, identified gaps in data about users with disabilities, and gathered support for addressing the needs of disabled stakeholders by leveraging informal volunteer and community groups within their company. Based on these findings, we offer suggestions for new resources and process changes to better support people with disabilities as end users of AI.
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