在教堂部署社交机器人时，发现异常用户行为，提出改进公共空间人机交互的策略。
Observations of atypical users from a pilot deployment of a public-space social robot in a church
- 通过三日教堂实地部署，观察真实公众中非典型用户与机器人的互动模式。
- 发现用户目标常与机器人冲突，且多数人对机器人不熟悉，导致意外交互。
- 为设计师提供可落地的应对策略，推动社交机器人在公共空间的实用化。
尽管人机交互（HRI）的目标是让社交机器人自然融入日常公共空间，但现有研究大多在受控环境中进行，参与者也预先设定。真正的公共空间环境高度开放且不可预测，人群多样，目标常与机器人相冲突。加之多数人对社交机器人缺乏了解，导致此类场景下出现罕见且未被充分讨论的意外互动。本文报告了在一座大型运作中的教堂及游客景点为期三天的试点部署中，观察到的异常用户行为及其未互动情况。我们进一步探讨了未来理论发展方向，并提出了可立即实施的缓解措施与策略，以改善公共空间中的人机交互体验。本研究为公共环境下人机互动动态提供了实证洞察，为社交机器人设计者未来更有效的部署提供了行动指南。
原文摘要 · Abstract (English)
Though a goal of HRI is the natural integration of social robots into everyday public spaces, real-world studies still occur mostly within controlled environments with predetermined participants. True public spaces present an environment which is largely unconstrained and unpredictable, frequented by a diverse range of people whose goals can often conflict with those of the robot. When combined with the general unfamiliarity most people have with social robots, this leads to unexpected human-robot interactions in these public spaces that are rarely discussed or detected in other contexts. In this paper, we describe atypical users we observed interacting with our robot, and those who did not, during a three-day pilot deployment within a large working church and visitor attraction. We then discuss theoretical future advances in the field that could address these challenges, as well as immediate practical mitigations and strategies to help improve public space human-robot interactions in the present. This work contributes empirical insights into the dynamics of human-robot interaction in public environments and offers actionable guidance for more effective future deployments for social robot designers.
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