arXiv:2508.20328cs.LGcs.AI2025-08

用邮件数据同时分析工作内容与协作模式,提升企业内人才推荐精准度。

Multi-View Graph Convolution Network for Internal Talent Recommendation Based on Enterprise Emails

  • 构建任务语义与协作结构双图,用门控GCN自适应融合
  • 在Hit@100上达40.9%准确率,优于基线和传统方法
  • 可解释性强,不同岗位类型自动调整融合策略

内部人才推荐对组织延续至关重要,但传统方法受限于少数管理者视角,易遗漏合格人选。本文提出新框架,基于企业邮件数据建模员工岗位匹配的两个维度:其一为‘做什么’(任务语义相似性),其二为‘如何做’(互动结构特征)。这两个维度分别表示为独立图,并通过带门控机制的双图卷积网络实现自适应融合。实验表明,该门控融合模型显著优于其他融合策略与启发式基线,在Hit@100指标上达到40.9%的最高性能。模型具备高可解释性,能为不同职位族学习差异化的融合策略——例如对‘销售与营销’类岗位更侧重协作关系(HOW),而对‘研究’类岗位采用平衡策略。本研究提供了一种量化且全面的内部人才发现框架,有效降低传统方法中的人才遗漏风险,核心贡献在于实证确定了任务契合度(WHAT)与协作模式(HOW)在新岗位成功中的最优融合比例,具有重要实践意义。

原文摘要 · Abstract (English)

Internal talent recommendation is a critical strategy for organizational continuity, yet conventional approaches suffer from structural limitations, often overlooking qualified candidates by relying on the narrow perspective of a few managers. To address this challenge, we propose a novel framework that models two distinct dimensions of an employee's position fit from email data: WHAT they do (semantic similarity of tasks) and HOW they work (structural characteristics of their interactions and collaborations). These dimensions are represented as independent graphs and adaptively fused using a Dual Graph Convolutional Network (GCN) with a gating mechanism. Experiments show that our proposed gating-based fusion model significantly outperforms other fusion strategies and a heuristic baseline, achieving a top performance of 40.9% on Hit@100. Importantly, it is worth noting that the model demonstrates high interpretability by learning distinct, context-aware fusion strategies for different job families. For example, it learned to prioritize relational (HOW) data for 'sales and marketing' job families while applying a balanced approach for 'research' job families. This research offers a quantitative and comprehensive framework for internal talent discovery, minimizing the risk of candidate omission inherent in traditional methods. Its primary contribution lies in its ability to empirically determine the optimal fusion ratio between task alignment (WHAT) and collaborative patterns (HOW), which is required for employees to succeed in the new positions, thereby offering important practical implications.

人才推荐图神经网络企业应用可解释性

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