arXiv:2508.20496cs.IR2025-08中稿 · publication in Fro…被引 6

算法推荐需兼顾游客、社区与环境,才能实现多利益相关方公平。

Multistakeholder Fairness in Tourism: What can Algorithms learn from Tourism Management?

  • 结合旅游管理经验,构建多利益相关方公平评估框架
  • 发现现有算法仅关注可量化的歧视,忽略复杂利益平衡
  • 呼吁计算机与旅游管理跨学科合作,提升系统公平性

算法推荐系统广泛用于帮助游客选择目的地和景点,但常无意中导致环境破坏或社区受损。这在一定程度上源于计算机科学界对现实世界中多方利益关系与权衡理解不足。本文通过半系统文献综述,整合旅游管理与计算机科学领域的研究成果。结果表明,旅游管理注重识别各利益相关方的具体需求,采用定性、包容与参与式方法,从规范性和整体视角研究公平;而计算机科学多依赖可量化的歧视指标,过度依赖少数数学形式化公平准则,难以捕捉旅游中公平的多维性。本研究揭示纯算法研究的局限性,强调未来跨学科协作的必要性,以推动算法决策支持系统真正理解并支持旅游中的多利益相关方公平。

原文摘要 · Abstract (English)

Algorithmic decision-support systems, i.e., recommender systems, are popular digital tools that help tourists decide which places and attractions to explore. However, algorithms often unintentionally direct tourist streams in a way that negatively affects the environment, local communities, or other stakeholders. This issue can be partly attributed to the computer science community's limited understanding of the complex relationships and trade-offs among stakeholders in the real world. In this work, we draw on the practical findings and methods from tourism management to inform research on multistakeholder fairness in algorithmic decision-support. Leveraging a semi-systematic literature review, we synthesize literature from tourism management as well as literature from computer science. Our findings suggest that tourism management actively tries to identify the specific needs of stakeholders and utilizes qualitative, inclusive and participatory methods to study fairness from a normative and holistic research perspective. In contrast, computer science lacks sufficient understanding of the stakeholder needs and primarily considers fairness through descriptive factors, such as measureable discrimination, while heavily relying on few mathematically formalized fairness criteria that fail to capture the multidimensional nature of fairness in tourism. With the results of this work, we aim to illustrate the shortcomings of purely algorithmic research and stress the potential and particular need for future interdisciplinary collaboration. We believe such a collaboration is a fundamental and necessary step to enhance algorithmic decision-support systems towards understanding and supporting true multistakeholder fairness in tourism.

多利益相关方公平算法伦理跨学科研究旅游管理

Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品;中文卡片由大模型生成,请以原文为准。