研究人与机器人协作中求助意愿，优化辅助系统设计
Analyzing Reluctance to Ask for Help When Cooperating With Robots: Insights to Integrate Artificial Agents in HRC
- 通过用户实验分析人机协作中求助行为与情绪反应
- 发现主动求助会降低效率，但能提升任务完成信心
- 适合人机交互、智能助手设计者参考
随着机器人技术发展，人机协作在工业任务中将愈发普遍。当人类在协作中遇到问题时，未来可能依赖人工代理或机器人获取帮助。本研究通过用户实验，分析远程人类协助对人机协作（HRC）装配任务的影响。研究聚焦用户需要帮助的情境，评估其求助与受助体验。同时考察参与者对未来非人类协助者的看法，以及帮助应为按需还是主动提供。实验分析了不同设计选择（人类或人工助手、按需或主动帮助）对人类情感反应、工作效率及偏好产生的影响。
原文摘要 · Abstract (English)
As robot technology advances, collaboration between humans and robots will become more prevalent in industrial tasks. When humans run into issues in such scenarios, a likely future involves relying on artificial agents or robots for aid. This study identifies key aspects for the design of future user-assisting agents. We analyze quantitative and qualitative data from a user study examining the impact of on-demand assistance received from a remote human in a human-robot collaboration (HRC) assembly task. We study scenarios in which users require help and we assess their experiences in requesting and receiving assistance. Additionally, we investigate participants' perceptions of future non-human assisting agents and whether assistance should be on-demand or unsolicited. Through a user study, we analyze the impact that such design decisions (human or artificial assistant, on-demand or unsolicited help) can have on elicited emotional responses, productivity, and preferences of humans engaged in HRC tasks.
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