让机器人情绪回应用户,能提升感知共情,但不影响说服力和交流方式。
The Impact of Adaptive Emotional Alignment on Mental State Attribution and User Empathy in HRI
- 机器人根据用户情绪调整回应,实现情感对齐
- 情绪对齐显著提升用户对机器人心理状态的归因与共情感知
- 未改变用户沟通风格或机器人的说服效果
本文通过实验研究了在人机交互(HRI)中,代理间自适应情绪对齐对心理状态归因和用户共情的影响。使用NAO机器人,在42名参与者中对比两种情境:一种为中性对话,另一种为机器人根据用户情绪表达动态调整回应。结果表明,情绪对齐虽未影响用户的沟通风格或机器人的说服力,但显著增强了用户对机器人心理状态的归因及其感知到的共情水平。
原文摘要 · Abstract (English)
The paper presents an experiment on the effects of adaptive emotional alignment between agents, considered a prerequisite for empathic communication, in Human-Robot Interaction (HRI). Using the NAO robot, we investigate the impact of an emotionally aligned, empathic, dialogue on these aspects: (i) the robot's persuasive effectiveness, (ii) the user's communication style, and (iii) the attribution of mental states and empathy to the robot. In an experiment with 42 participants, two conditions were compared: one with neutral communication and another where the robot provided responses adapted to the emotions expressed by the users. The results show that emotional alignment does not influence users' communication styles or have a persuasive effect. However, it significantly influences attribution of mental states to the robot and its perceived empathy
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