通过用户共创，揭示助老机器人落地难的深层原因
Facilitating the Emergence of Assistive Robots to Support Frailty: Psychosocial and Environmental Realities
- 基于61人参与的7场共设计工作坊，结合真实使用者经验
- 发现心理、社交与环境因素共同制约机器人实际应用
- 提炼出与衰弱直接相关的具体设计需求，指导务实研发
尽管辅助机器人在支持衰弱老年人方面潜力巨大，但实际应用仍十分有限。实验室研发与现实场景之间存在显著差距。本研究通过7场共设计工作坊（共61名参与者，包括有衰弱经历者、照护者及医疗专业人员），深入理解了新技术融入日常生活的实际挑战。采用人物角色法揭示了情感、社会与心理层面的问题。任何辅助解决方案都必须置于复杂心理社会与环境因素的交织背景中进行开发。研究结果以与衰弱直接相关的设计需求形式呈现，有助于推动更贴近真实需求的设计思维，从而促进辅助机器人向现实应用迈进。
原文摘要 · Abstract (English)
While assistive robots have much potential to help older people with frailty-related needs, there are few in use. There is a gap between what is developed in laboratories and what would be viable in real-world contexts. Through a series of co-design workshops (61 participants across 7 sessions) including those with lived experience of frailty, their carers, and healthcare professionals, we gained a deeper understanding of everyday issues concerning the place of new technologies in their lives. A persona-based approach surfaced emotional, social, and psychological issues. Any assistive solution must be developed in the context of this complex interplay of psychosocial and environmental factors. Our findings, presented as design requirements in direct relation to frailty, can help promote design thinking that addresses people's needs in a more pragmatic way to move assistive robotics closer to real-world use.
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