arXiv:2509.11118cs.CLcs.AI2025-09EMNLP被引 5

让对话系统学会按性格理性谈判,提升旅游场景中的个性化沟通能力。

We Argue to Agree: Towards Personality-Driven Argumentation-Based Negotiation Dialogue Systems for Tourism

  • 基于性格特征设计论点驱动的谈判对话生成任务
  • 微调大模型可生成符合不同性格的合理回应
  • 适合研究个性化对话系统与人机谈判的学者

将论点机制融入谈判对话系统,可通过论点与反驳提升冲突解决能力。结合人格属性可增强适应性,使交互更贴合个体偏好与风格。为推进该方向,我们提出新型人格驱动的论点式谈判对话生成(PAN-DG)任务,并构建名为PACT的旅游领域人格驱动论点式谈判数据集。该数据集由大语言模型生成,包含三种人格特征:论点风格、偏好倾向与购买方式,模拟多样谈判情境。自动与人工评估表明数据质量高。对比实验显示,微调后的大模型在谈判中能有效生成符合人格特征的理性回应。PACT验证了其在提升个性化与推理能力方面的有效性,为该领域研究奠定基础。

原文摘要 · Abstract (English)

Integrating argumentation mechanisms into negotiation dialogue systems improves conflict resolution through exchanges of arguments and critiques. Moreover, incorporating personality attributes enhances adaptability by aligning interactions with individuals' preferences and styles. To advance these capabilities in negotiation dialogue systems, we propose a novel Personality-driven Argumentation-based Negotiation Dialogue Generation (PAN-DG) task. To support this task, we introduce PACT, a dataset of Personality-driven Argumentation-based negotiation Conversations for Tourism sector. This dataset, generated using Large Language Models (LLMs), features three distinct personality profiles, viz. Argumentation Profile, Preference Profile, and Buying Style Profile to simulate a variety of negotiation scenarios involving diverse personalities. Thorough automatic and manual evaluations indicate that the dataset comprises high-quality dialogues. Further, we conduct comparative experiments between pre-trained and fine-tuned LLMs for the PAN-DG task. Multi-dimensional evaluation demonstrates that the fine-tuned LLMs effectively generate personality-driven rational responses during negotiations. This underscores the effectiveness of PACT in enhancing personalization and reasoning capabilities in negotiation dialogue systems, thereby establishing a foundation for future research in this domain.

对话系统人格建模谈判生成旅游应用

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