arXiv:2509.11591cs.CL2025-09中稿 · HICSS-59被引 1

用AI聊天机器人分析客家语学习者行为,助力濒危语言保护。

Analyzing Information-Seeking Behaviors in a Hakka AI Chatbot: A Cognitive-Pragmatic Study

  • 结合认知层级与对话类型双框架,分析7077条用户对话。
  • 用户多以获取信息、文化提问和创意表达为主,体现主动学习特征。
  • 为低资源语言教育提供可复用的AI交互设计思路。

随着多种濒危语言面临消失风险,保护工作愈发依赖技术与文化融合的教学策略。本研究基于布卢姆认知分类法与对话行为分类框架,分析了用于客家语互动的生成式AI聊天机器人TALKA中的7,077条用户语句,每条均按六类认知层次与十一种对话行为类型进行标注。这些行为涵盖信息询问、翻译请求、文化探询及语言创造性使用等。语用分类进一步揭示反馈、控制指令、社交问候等对话行为与特定认知意图的匹配关系。结果表明,理解用户认知与沟通模式的生成式AI聊天机器人能有效支持语言学习,提升学习者表达自信,并增强文化认同。TALKA案例为低资源语言学习者通过AI对话实现认知发展、语用协商与社会文化归属提供了实证依据,也为科技赋能语言传承与教育实践提供了新视角。

原文摘要 · Abstract (English)

With many endangered languages at risk of disappearing, efforts to preserve them now rely more than ever on using technology alongside culturally informed teaching strategies. This study examines user behaviors in TALKA, a generative AI-powered chatbot designed for Hakka language engagement, by employing a dual-layered analytical framework grounded in Bloom's Taxonomy of cognitive processes and dialogue act categorization. We analyzed 7,077 user utterances, each carefully annotated according to six cognitive levels and eleven dialogue act types. These included a variety of functions, such as asking for information, requesting translations, making cultural inquiries, and using language creatively. Pragmatic classifications further highlight how different types of dialogue acts--such as feedback, control commands, and social greetings--align with specific cognitive intentions. The results suggest that generative AI chatbots can support language learning in meaningful ways--especially when they are designed with an understanding of how users think and communicate. They may also help learners express themselves more confidently and connect with their cultural identity. The TALKA case provides empirical insights into how AI-mediated dialogue facilitates cognitive development in low-resource language learners, as well as pragmatic negotiation and socio-cultural affiliation. By focusing on AI-assisted language learning, this study offers new insights into how technology can support language preservation and educational practice.

语言保护AI教育对话系统客家语

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