预测业务流程未来活动的开始与结束时间，助力资源调度。
How Will My Business Process Unfold? Predicting Case Suffixes With Start and End Timestamps
- 同时预测活动的开始和结束时间，而非仅完成时间。
- 可区分等待时间和处理时间，提升资源规划精度。
- 适合需要精细排程的企业流程管理场景。
预测性流程监控通过预测正在进行的业务案例的未来状态，支持运营决策。关键任务是案例后缀预测，即估计案例剩余的活动序列。现有方法通常只生成单个时间戳（通常是完成时间），但这对资源容量规划不足，因无法区分等待时间与处理时间，难以准确调度资源和管理负载。本文提出一种新方法，可预测包含开始和结束时间的案例后缀。通过区分等待期与处理期，该方法提供更细致的未来资源需求视图。
原文摘要 · Abstract (English)
Predictive process monitoring supports operational decision-making by forecasting future states of ongoing business cases. A key task is case suffix prediction, which estimates the remaining sequence of activities for a case. Most existing approaches only generate activities with a single timestamp (usually the completion time). However, this is insufficient for resource capacity planning, which requires distinguishing between waiting time and processing time to accurately schedule resources and manage workloads. This paper introduces a technique to predict case suffixes that include both start and end timestamps. By predicting distinct waiting and processing intervals, the method provides a more granular view of future resource demands.
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