arXiv:2509.18395cs.CL2025-09EMNLP被引 2

构建跨文化对话框架,让AI回应更合乎社会规范。

NormGenesis: Multicultural Dialogue Generation via Exemplar-Guided Social Norm Modeling and Violation Recovery

  • 引入'违规-修复'对话类型,模拟社会规范被打破后的自然修正过程。
  • 构建10800条多轮对话数据集,支持跨语言社会规范标注。
  • 适合做跨文化对话、伦理敏感场景生成的研究者与开发者。

社会规范决定了交流中的文化适宜行为,使对话系统不仅能生成连贯回复,还能确保社交合理性。我们提出NormGenesis,一个面向英语、中文和韩语的跨文化对话生成与标注框架。为超越静态规范分类,提出新型对话类型‘违规-修复’(V2R),建模规范违反后对话的演进过程,包括识别与恰当修复。为提升低资源语言的语用一致性,在对话生成早期采用基于范例的迭代优化,提前对齐语言、情感与社会文化预期。基于该框架,构建了10,800条多轮对话数据集,每轮对话标注了规范遵循度、说话人意图与情绪反应。人类与大模型评估显示,NormGenesis在精细化程度、对话自然性与泛化能力上显著优于现有数据集。使用其增强数据训练的模型,在伦理敏感情境中展现出更强的语用能力。本工作为文化自适应对话建模建立了新基准,并提供了一种可扩展的跨语言跨文化规范感知生成方法。

原文摘要 · Abstract (English)

Social norms govern culturally appropriate behavior in communication, enabling dialogue systems to produce responses that are not only coherent but also socially acceptable. We present NormGenesis, a multicultural framework for generating and annotating socially grounded dialogues across English, Chinese, and Korean. To model the dynamics of social interaction beyond static norm classification, we propose a novel dialogue type, Violation-to-Resolution (V2R), which models the progression of conversations following norm violations through recognition and socially appropriate repair. To improve pragmatic consistency in underrepresented languages, we implement an exemplar-based iterative refinement early in the dialogue synthesis process. This design introduces alignment with linguistic, emotional, and sociocultural expectations before full dialogue generation begins. Using this framework, we construct a dataset of 10,800 multi-turn dialogues annotated at the turn level for norm adherence, speaker intent, and emotional response. Human and LLM-based evaluations demonstrate that NormGenesis significantly outperforms existing datasets in refinement quality, dialogue naturalness, and generalization performance. We show that models trained on our V2R-augmented data exhibit improved pragmatic competence in ethically sensitive contexts. Our work establishes a new benchmark for culturally adaptive dialogue modeling and provides a scalable methodology for norm-aware generation across linguistically and culturally diverse languages.

对话生成跨文化社会规范多语言

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