研究发现,人越想社交,越把聊天机器人当真人,影响人际关系。
A Longitudinal Randomized Control Study of Companion Chatbot Use: Anthropomorphism and Its Mediating Role on Social Impacts
- 通过21天随机对照实验,测试聊天机器人对社交的影响。
- 高社交需求者更易将机器人拟人化,且其社交关系受影响更大。
- 拟人化是机器人影响真实人际关系的关键中介机制。
许多大型语言模型(LLM)聊天机器人被设计用于陪伴,使用者报告与之形成友谊、导师关系甚至浪漫关系。尽管担忧其可能损害或取代真实人际互动,但这种社会后果如何发生仍不明确。本纵向随机对照研究(N = 183)中,参与者被随机分配至聊天机器人组(每日10分钟与陪伴型聊天机器人文字对话)或对照组(文字游戏),持续21天。期间完成四次问卷,并在第1天和第21天进行音频访谈。总体而言,21天使用未显著影响社交健康与人际关系。然而深入分析显示:社交需求更高者更倾向于将聊天机器人拟人化;而拟人化程度越高者,越认为与聊天机器人的对话影响了与家人朋友的互动。中介分析表明,人机互动对人际结果的影响,通过拟人化中介实现,而拟人化又源于社交连接欲望。在社交需求上升的背景下,这一机制值得关注。
原文摘要 · Abstract (English)
Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real human relationships have been raised, but whether and how these social consequences occur remains unclear. In the present longitudinal study ($N = 183$), participants were randomly assigned to a chatbot condition (text chat with a companion chatbot) or to a control condition (text-based word games) for 10 minutes a day for 21 days. Participants also completed four surveys during the 21 days and engaged in audio recorded interviews on day 1 and 21. Overall, social health and relationships were not significantly impacted by companion chatbot interactions across 21 days of use. However, a detailed analysis showed a different story. People who had a higher desire to socially connect also tended to anthropomorphize the chatbot more, attributing humanlike properties to it; and those who anthropomorphized the chatbot more also reported that talking to the chatbot had a greater impact on their social interactions and relationships with family and friends. Via a mediation analysis, our results suggest a key mechanism at work: the impact of human-AI interaction on human-human social outcomes is mediated by the extent to which people anthropomorphize the AI agent, which is in turn motivated by a desire to socially connect. In a world where the desire to socially connect is on the rise, this finding may be cause for concern.
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