用AI和仪表盘自动评估城市数字化水平,助力智慧城市建设。
A Data-Driven Framework for Digital Transformation in Smart Cities: Integrating AI, Dashboards, and IoT Readiness
- 结合人工调研与AI模型,双源数据评估公共部门数字化程度。
- 在西班牙瓦伦西亚地区实测有效,可支持国际推广。
- 适合关注智慧政务、城市治理的政策制定者与研究者。
数字化转型(DT)已成为公共管理部门的战略重点,以提升服务效率、满足公民需求及响应环境、社会与治理(ESG)标准和联合国可持续发展目标(UN SDGs)。本研究提出一种创新方法,可自动评估公共部门的数字化转型水平。该方法融合传统评估方式与人工智能技术,采用双重路径:一方面通过各公共机构专业人员的问卷调查获取数据;另一方面利用神经网络与Transformer架构等AI模型,从组织官网与调研文本中自动推断其数字化程度。该方法已应用于西班牙瓦伦西亚自治区多个地方政府的实际案例,表现良好。尽管验证基于特定区域,但其模块化设计与双源数据基础具备国际扩展潜力,需注意行政、法规及成熟度差异可能影响适用性。实验包括:(i)构建领域特异性语料库用于模型训练;(ii)对比多种AI方法性能;(iii)基于真实数据进行方法验证。物联网(IoT)、传感网络与基于AI的分析技术的集成,有助于构建更具韧性与敏捷性的城市环境,推动更高效、可持续的智慧城市模式发展。
原文摘要 · Abstract (English)
Digital transformation (DT) has become a strategic priority for public administrations, particularly due to the need to deliver more efficient and citizen-centered services and respond to societal expectations, ESG (Environmental, Social, and Governance) criteria, and the United Nations Sustainable Development Goals (UN SDGs). In this context, the main objective of this study is to propose an innovative methodology to automatically evaluate the level of digital transformation (DT) in public sector organizations. The proposed approach combines traditional assessment methods with Artificial Intelligence (AI) techniques. The methodology follows a dual approach: on the one hand, surveys are conducted using specialized staff from various public entities; on the other, AI-based models (including neural networks and transformer architectures) are used to estimate the DT level of the organizations automatically. Our approach has been applied to a real-world case study involving local public administrations in the Valencian Community (Spain) and shown effective performance in assessing DT. While the proposed methodology has been validated in a specific local context, its modular structure and dual-source data foundation support its international scalability, acknowledging that administrative, regulatory, and DT maturity factors may condition its broader applicability. The experiments carried out in this work include (i) the creation of a domain-specific corpus derived from the surveys and websites of several organizations, used to train the proposed models; (ii) the use and comparison of diverse AI methods; and (iii) the validation of our approach using real data. The integration of technologies such as the IoT, sensor networks, and AI-based analytics can significantly support resilient, agile urban environments and the transition towards more effective and sustainable Smart City models.
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