让非技术人员用对话操作企业数据,还能看清AI决策依据。
Transparent, Evaluable, and Accessible Data Agents: A Proof-of-Concept Framework
- 模块化架构+多层推理,让AI决策过程可追溯、可解释。
- 自动评估框架能检测性能下降,确保系统更新不翻车。
- 适合金融、保险等对数据安全和可信度要求高的场景。
本文提出一种模块化、组件化的架构,用于开发和评估人工智能代理,弥合自然语言接口与复杂企业数据仓库之间的鸿沟。系统通过对话界面使非技术用户能够与复杂数据仓库交互,将模糊的用户意图转化为精确、可执行的数据库查询,克服语义差距。设计核心是透明决策机制,采用多层推理框架,可追溯每项结论背后的业务规则与数据点,实现完全可解释性。系统集成自动化评估框架,兼具性能基准测试与运行时性能退化检测功能,保障可靠性。分析深度通过统计上下文模块增强,量化偏离正常行为的程度,确保所有结论均有具体数据、百分比和统计对比支持。我们在保险理赔系统上验证了该框架的有效性:基于模块化架构,利用BigQuery生态完成安全数据检索、应用领域特定业务规则并生成人类可审计的解释。结果表明,该方法在高敏感、高风险领域构建了可靠、可评估、可信赖的LLM代理系统。
原文摘要 · Abstract (English)
This article presents a modular, component-based architecture for developing and evaluating AI agents that bridge the gap between natural language interfaces and complex enterprise data warehouses. The system directly addresses core challenges in data accessibility by enabling non-technical users to interact with complex data warehouses through a conversational interface, translating ambiguous user intent into precise, executable database queries to overcome semantic gaps. A cornerstone of the design is its commitment to transparent decision-making, achieved through a multi-layered reasoning framework that explains the "why" behind every decision, allowing for full interpretability by tracing conclusions through specific, activated business rules and data points. The architecture integrates a robust quality assurance mechanism via an automated evaluation framework that serves multiple functions: it enables performance benchmarking by objectively measuring agent performance against golden standards, and it ensures system reliability by automating the detection of performance regressions during updates. The agent's analytical depth is enhanced by a statistical context module, which quantifies deviations from normative behavior, ensuring all conclusions are supported by quantitative evidence including concrete data, percentages, and statistical comparisons. We demonstrate the efficacy of this integrated agent-development-with-evaluation framework through a case study on an insurance claims processing system. The agent, built on a modular architecture, leverages the BigQuery ecosystem to perform secure data retrieval, apply domain-specific business rules, and generate human-auditable justifications. The results confirm that this approach creates a robust, evaluable, and trustworthy system for deploying LLM-powered agents in data-sensitive, high-stakes domains.
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