让机器人学会何时何地表达共情，提升人机互动质量。
When and How to Express Empathy in Human-Robot Interaction Scenarios
- 用大模型识别互动中的共情线索
- 实测中准确捕捉并回应共情需求
- 适合研究社交机器人情感交互的团队
将共情行为融入机器人可提升其社会效能与互动质量。本文提出whEE（何时何地表达共情）框架，使社交机器人能够检测共情需求并生成适当回应。通过大型语言模型，whEE识别人类互动中的关键共情行为线索。我们在社交机器人Haru上测试该框架，结果表明whEE能有效识别并响应共情线索，为设计可自适应调节共情水平的社交机器人提供了重要启示。
原文摘要 · Abstract (English)
Incorporating empathetic behavior into robots can improve their social effectiveness and interaction quality. In this paper, we present whEE (when and how to express empathy), a framework that enables social robots to detect when empathy is needed and generate appropriate responses. Using large language models, whEE identifies key behavioral empathy cues in human interactions. We evaluate it in human-robot interaction scenarios with our social robot, Haru. Results show that whEE effectively identifies and responds to empathy cues, providing valuable insights for designing social robots capable of adaptively modulating their empathy levels across various interaction contexts.
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