对比树形节点与聊天界面,发现树形更利于思考和信任建立。
Evaluating Node-tree Interfaces for AI Explainability
- 用层级节点结构可视化AI回答,支持交互式探索
- 20名用户测试显示树形界面提升脑力激荡效果
- 适合需要透明度和信任的企业级AI系统设计
随着大语言模型在工作工具和决策中的普及,可解释性与用户信任至关重要。本研究比较了两种不同的人机接口——节点树界面与聊天机器人界面,在探索性任务、追问、决策与问题解决中的表现。提出一种基于层级交互节点的视觉化界面,使AI生成内容结构清晰、可导航、可细化。对n=20名商业用户进行对比实验发现:虽然聊天界面适用于线性提问,但节点树界面显著促进头脑风暴。定量与定性结果表明,该界面不仅提升任务完成度与决策支持,还通过保持上下文增强用户信任。研究建议,根据任务需求动态切换结构化可视化与对话模式的自适应界面,能有效提升AI系统的透明度与用户信心。成果为机器人交互与企业级AI设计提供可操作洞见。
原文摘要 · Abstract (English)
As large language models (LLMs) become ubiquitous in workplace tools and decision-making processes, ensuring explainability and fostering user trust are critical. Although advancements in LLM engineering continue, human-centered design is still catching up, particularly when it comes to embedding transparency and trust into AI interfaces. This study evaluates user experiences with two distinct AI interfaces - node-tree interfaces and chatbot interfaces - to assess their performance in exploratory, follow-up inquiry, decision-making, and problem-solving tasks. Our design-driven approach introduces a node-tree interface that visually structures AI-generated responses into hierarchically organized, interactive nodes, allowing users to navigate, refine, and follow up on complex information. In a comparative study with n=20 business users, we observed that while the chatbot interface effectively supports linear, step-by-step queries, it is the node-tree interface that enhances brainstorming. Quantitative and qualitative findings indicate that node-tree interfaces not only improve task performance and decision-making support but also promote higher levels of user trust by preserving context. Our findings suggest that adaptive AI interfaces capable of switching between structured visualizations and conversational formats based on task requirements can significantly enhance transparency and user confidence in AI-powered systems. This work contributes actionable insights to the fields of human-robot interaction and AI design, particularly for enterprise applications where trust-building is critical for teams.
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