200次人车对话数据揭示情感态度对自动驾驶接受度的关键影响
Sentiment Matters: An Analysis of 200 Human-SAV Interactions

- 构建了含2136条对话的开源人车交互数据集
- 发现回复情感极性是影响接受度的核心因素
- 零样本大模型比传统方法更贴近用户真实感受
共享自动驾驶车辆(SAVs)可能成为未来交通系统的重要组成部分,因此高效的人车交互研究至关重要。本文发布了一个包含200次人车交互的开源数据集,涵盖2,136条文本对话及互动后调查的心理因素数据。通过随机森林建模与弦图分析,识别出影响SAV接受度与服务感知质量的关键因素,凸显回复情感极性(即感知正向性)的决定性作用。同时,对比基于LLM的零样本情感分析与传统TextBlob词典法,结果显示简单零样本提示下的大模型更贴近用户报告的情感判断,尽管仍存在局限。本研究为对话式SAV界面设计提供新洞见,并奠定后续高级情感建模、自适应交互与多模态系统探索的基础。
原文摘要 · Abstract (English)
Shared Autonomous Vehicles (SAVs) are likely to become an important part of the transportation system, making effective human-SAV interactions an important area of research. This paper introduces a dataset of 200 human-SAV interactions to further this area of study. We present an open-source human-SAV conversational dataset, comprising both textual data (e.g., 2,136 human-SAV exchanges) and empirical data (e.g., post-interaction survey results on a range of psychological factors). The dataset's utility is demonstrated through two benchmark case studies: First, using random forest modeling and chord diagrams, we identify key predictors of SAV acceptance and perceived service quality, highlighting the critical influence of response sentiment polarity (i.e., perceived positivity). Second, we benchmark the performance of an LLM-based sentiment analysis tool against the traditional lexicon-based TextBlob method. Results indicate that even simple zero-shot LLM prompts more closely align with user-reported sentiment, though limitations remain. This study provides novel insights for designing conversational SAV interfaces and establishes a foundation for further exploration into advanced sentiment modeling, adaptive user interactions, and multimodal conversational systems.
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