用大模型分组低活跃用户,提升电商转化率预测效果
ChoirRec: Semantic User Grouping via LLMs for Conversion Rate Prediction of Low-Activity Users
- 用大模型生成语义用户组,过滤行为噪声信号
- 组级别先验信息增强稀疏用户表征,提升预测精度
- 适合低活跃用户转化率预测场景,工业级平台验证有效
准确预测低活跃用户的转化率是大规模电商平台推荐系统的核心挑战。现有方法存在三大缺陷:依赖嘈杂不可靠的行为信号;因交互数据匮乏导致用户层面信息不足;训练偏差偏向高活跃用户,忽视低活跃群体需求。为此,我们提出ChoirRec框架,利用大语言模型(LLM)的语义能力构建语义用户组,以增强对低活跃用户的转化率预测。该框架采用双通道架构实现跨用户知识迁移,包含三个组件:(i) 语义分组生成模块,通过LLM形成跨活跃度的可靠用户聚类,有效过滤噪声;(ii) 组感知层级表征模块,利用组级先验信息丰富稀疏用户嵌入,缓解数据不足问题;(iii) 组感知多粒度模块,采用双通道结构与自适应融合机制,确保组知识的有效学习与利用。我们在淘宝这一主流工业级电商平台上进行了广泛离线与在线实验。离线评估中GAUC提升1.16%,在线A/B测试显示订单量增长7.24%,充分证明其在实际应用中的显著价值。
原文摘要 · Abstract (English)
Accurately predicting conversion rates (CVR) for low-activity users remains a fundamental challenge in large-scale e-commerce recommender systems. Existing approaches face three critical limitations: (i) reliance on noisy and unreliable behavioral signals; (ii) insufficient user-level information due to the lack of diverse interaction data; and (iii) a systemic training bias toward high-activity users that overshadows the needs of low-activity users. To address these challenges, we propose ChoirRec, a novel framework that leverages the semantic capabilities of Large Language Models (LLMs) to construct semantic user groups and enhance CVR prediction for low-activity users. With a dual-channel architecture designed for robust cross-user knowledge transfer, ChoirRec comprises three components: (i) a Semantic Group Generation module that utilizes LLMs to form reliable, cross-activity user clusters, thereby filtering out noisy signals; (ii) a Group-aware Hierarchical Representation module that enriches sparse user embeddings with informative group-level priors to mitigate data insufficiency; and (iii) a Group-aware Multi-granularity Modual that employs a dual-channel architecture and adaptive fusion mechanism to ensure effective learning and utilization of group knowledge. We conduct extensive offline and online experiments on Taobao, a leading industrial-scale e-commerce platform. ChoirRec improves GAUC by 1.16\% in offline evaluations, while online A/B testing reveals a 7.24\% increase in order volume, highlighting its substantial practical value in real-world applications.
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