把员工行为当时间序列,能显著提升流程预测准确率
Actor-Enriched Time Series Forecasting of Process Performance
- 将员工参与、中断、交接等行为建模为时序信号
- 加入员工行为后,预测误差降低,决定系数提升
- 适合流程管理与智能监控场景的从业者参考
预测性流程监控(PPM)是流程挖掘中的关键任务,旨在预测未来的行为、结果或绩效指标。准确预测绩效指标对主动决策至关重要。由于流程常由资源驱动,理解并融入员工行为对预测至关重要。尽管已有研究涉及员工行为,但其作为时间可变信号在PPM中的作用仍有限。本研究探究将员工行为信息(建模为时间序列)纳入吞吐时间(TT)预测模型是否能提升性能。基于真实事件日志,构建包含TT及以员工为中心的特征(如参与度、延续、中断、交接频率及持续时间)的多变量时间序列,并训练比较多种模型。结果显示,加入员工行为信息的模型在RMSE、MAE和R2指标上均优于仅含TT特征的基线模型。这表明将员工行为随时间变化的模式纳入预测模型,可有效提升绩效指标预测能力。
原文摘要 · Abstract (English)
Predictive Process Monitoring (PPM) is a key task in Process Mining that aims to predict future behavior, outcomes, or performance indicators. Accurate prediction of the latter is critical for proactive decision-making. Given that processes are often resource-driven, understanding and incorporating actor behavior in forecasting is crucial. Although existing research has incorporated aspects of actor behavior, its role as a time-varying signal in PPM remains limited. This study investigates whether incorporating actor behavior information, modeled as time series, can improve the predictive performance of throughput time (TT) forecasting models. Using real-life event logs, we construct multivariate time series that include TT alongside actor-centric features, i.e., actor involvement, the frequency of continuation, interruption, and handover behaviors, and the duration of these behaviors. We train and compare several models to study the benefits of adding actor behavior. The results show that actor-enriched models consistently outperform baseline models, which only include TT features, in terms of RMSE, MAE, and R2. These findings demonstrate that modeling actor behavior over time and incorporating this information into forecasting models enhances performance indicator predictions.
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