arXiv:2510.15896cs.HCcs.AI2025-10

用信任机制模拟医护协作,优化急诊科决策支持。

From Coordination to Personalization: A Trust-Aware Simulation Framework for Emergency Department Decision Support

  • 将医护设为智能代理,基于信任评估动态分配任务。
  • 训练场景使低绩效护士长期能力提升,短期延迟风险略增。
  • 适合医院管理者评估不同排班策略的长期效益。

急诊科高效任务分配对运营效率和患者护理质量至关重要,但人员协调复杂性带来显著挑战。本文提出一种基于仿真的框架,将医生和护士建模为受计算信任机制驱动的智能代理。在Unity 3D平台实现,代理根据能力评估自主选择任务并动态协作。通过三种情景(基线、替换、培训)测试不同管理策略。基线场景中,优先安全虽减少错误,但增加患者等待时间;替换场景提升处理效率,但需额外人力成本;培训场景促进低绩效护士长期能力成长,尽管短期内有延迟和风险。结果揭示了即时效率与可持续能力建设之间的权衡。该框架展示了计算信任在急诊医学决策支持中的潜力,可为医院管理者提供可控、可重复的策略评估工具,并为未来个性化AI决策支持奠定基础。

原文摘要 · Abstract (English)

Background/Objectives: Efficient task allocation in hospital emergency departments (EDs) is critical for operational efficiency and patient care quality, yet the complexity of staff coordination poses significant challenges. This study proposes a simulation-based framework for modeling doctors and nurses as intelligent agents guided by computational trust mechanisms. The objective is to explore how trust-informed coordination can support decision making in ED management. Methods: The framework was implemented in Unity, a 3D graphics platform, where agents assess their competence before undertaking tasks and adaptively coordinate with colleagues. The simulation environment enables real-time observation of workflow dynamics, resource utilization, and patient outcomes. We examined three scenarios - Baseline, Replacement, and Training - reflecting alternative staff management strategies. Results: Trust-informed task allocation balanced patient safety and efficiency by adapting to nurse performance levels. In the Baseline scenario, prioritizing safety reduced errors but increased patient delays compared to a FIFO policy. The Replacement scenario improved throughput and reduced delays, though at additional staffing cost. The training scenario forstered long-term skill development among low-performing nurses, despite short-term delays and risks. These results highlight the trade-off between immediate efficiency gains and sustainable capacity building in ED staffing. Conclusions: The proposed framework demonstrates the potential of computational trust for evidence-based decision support in emergency medicine. By linking staff coordination with adaptive decision making, it provides hospital managers with a tool to evaluate alternative policies under controlled and repeatable conditions, while also laying a foundation for future AI-driven personalized decision support.

急诊科智能代理信任机制仿真框架

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