用大模型自动总结酒店评论,快速解答用户个性化问题。
Enhancing Hotel Recommendations with AI: LLM-Based Review Summarization and Query-Driven Insights
- 用LLM从平台评论中提取关键信息并生成摘要
- 用户可提问具体需求,系统实时返回相关反馈
- 显著减少搜索时间,提升决策效率
Booking.com、AirBnB等预订平台提供的数据量持续增长,使用户难以高效浏览房源与评论。尽管平台已通过评分、设施、价格等指标进行推荐,但最具价值的信息仍来自非结构化的文本评论。逐条阅读评论耗时巨大,且大量内容与用户实际需求无关。本文提出名为instaGuide的Web应用,利用大语言模型(LLM)自动抓取Booking.com房源的评论,生成摘要,并支持用户以自然语言提问特定方面(如噪音、清洁度),获取针对性反馈。开发过程中对比了多个LLM模型在准确率、成本和响应质量上的表现,结果表明,基于LLM的评论摘要能显著缩短用户搜索时间,优化整体决策流程。
原文摘要 · Abstract (English)
The increasing number of data a booking platform such as Booking.com and AirBnB offers make it challenging for interested parties to browse through the available accommodations and analyze reviews in an efficient way. Efforts have been made from the booking platform providers to utilize recommender systems in an effort to enable the user to filter the results by factors such as stars, amenities, cost but most valuable insights can be provided by the unstructured text-based reviews. Going through these reviews one-by-one requires a substantial amount of time to be devoted while a respectable percentage of the reviews won't provide to the user what they are actually looking for. This research publication explores how Large Language Models (LLMs) can enhance short rental apartments recommendations by summarizing and mining key insights from user reviews. The web application presented in this paper, named "instaGuide", automates the procedure of isolating the text-based user reviews from a property on the Booking.com platform, synthesizing the summary of the reviews, and enabling the user to query specific aspects of the property in an effort to gain feedback on their personal questions/criteria. During the development of the instaGuide tool, numerous LLM models were evaluated based on accuracy, cost, and response quality. The results suggest that the LLM-powered summarization reduces significantly the amount of time the users need to devote on their search for the right short rental apartment, improving the overall decision-making procedure.
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