arXiv:2510.20568cs.AI2025-10

三國公眾參與AI治理形同虛設,政策制定者未真正聽取民意。

Lost in Translation: Policymakers are not really listening to Citizen Concerns about AI

  • 比較澳、哥、美三國徵集公眾意見的過程與結果
  • 三國參與率均低於1%,且政府無有效回應機制
  • 建議提升公眾參與度,強化透明回應與多元包容

公眾對人工智能有強烈觀點,並期望政策制定者聆聽。雖然政府邀請公眾就AI風險與政策發表意見,但在將意見轉化為政策時,大多數聲音被忽略。本文比較了澳大利亞、哥倫比亞和美國三國的經驗,發現三國均未能建立有效的公眾對話機制。政府在宣傳徵求意見方面投入不足,導致超過99%的公眾不知情或無法參與,各國參與率皆低於1%。此外,官員對收到的反饋反應有限,缺乏回饋機制。研究指出,現行參與式治理僅停留在口號,難以建立公信力。作者提出八項建議:推廣AI素養、監測公眾意見、擴大觸及範圍、定期舉辦線上論壇、採用創新互動方式、納入少數群體、公開回應意見、簡化參與流程。

原文摘要 · Abstract (English)

The worlds people have strong opinions about artificial intelligence (AI), and they want policymakers to listen. Governments are inviting public comment on AI, but as they translate input into policy, much of what citizens say is lost. Policymakers are missing a critical opportunity to build trust in AI and its governance. This paper compares three countries, Australia, Colombia, and the United States, that invited citizens to comment on AI risks and policies. Using a landscape analysis, the authors examined how each government solicited feedback and whether that input shaped governance. Yet in none of the three cases did citizens and policymakers establish a meaningful dialogue. Governments did little to attract diverse voices or publicize calls for comment, leaving most citizens unaware or unprepared to respond. In each nation, fewer than one percent of the population participated. Moreover, officials showed limited responsiveness to the feedback they received, failing to create an effective feedback loop. The study finds a persistent gap between the promise and practice of participatory AI governance. The authors conclude that current approaches are unlikely to build trust or legitimacy in AI because policymakers are not adequately listening or responding to public concerns. They offer eight recommendations: promote AI literacy; monitor public feedback; broaden outreach; hold regular online forums; use innovative engagement methods; include underrepresented groups; respond publicly to input; and make participation easier.

AI治理公眾參與政策評估

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