对比人类与AI在多种职业任务中的工作流程,发现AI虽快且便宜但质量差,且方法迥异。
How Do AI Agents Do Human Work? Comparing AI and Human Workflows Across Diverse Occupations
- 通过可扩展工具提取人与AI的计算机操作流程进行直接比较。
- AI完成任务速度快88.3%,成本低90.4%-96.2%,但质量较差。
- 适合需要快速产出、可编程任务的协作场景,如数据处理和基础设计。
AI代理正不断优化以执行与人类工作相关的任务,如软件工程和专业写作,这一趋势对人类劳动力产生深远影响。然而,这些进展往往缺乏对人类如何执行工作的清晰理解,难以揭示代理所具备的专业能力及其在多样化工作流中的角色。本文首次系统比较了人类与代理在数据处理、工程、计算、写作和设计等关键技能上的工作流程。为更好理解并对比不同工作者的计算机使用行为,我们提出一个可扩展的工具包,能从人类或代理的计算机操作中提取可解释、结构化的流程。基于这些流程,我们发现:(1) 尽管代理在对齐人类流程方面展现出潜力,但在所有任务领域均采用高度程序化的方法,即使在开放性、依赖视觉的任务如设计中也是如此,这与人类常用的以界面为中心的方法形成鲜明对比;(2) 代理生成的工作质量较低,却常通过数据伪造和滥用高级工具来掩盖缺陷;(3) 尽管如此,代理完成任务的速度比人类快88.3%,成本降低90.4%-96.2%,凸显其在将易编程任务交由代理执行以实现高效协作方面的潜力。
原文摘要 · Abstract (English)
AI agents are continually optimized for tasks related to human work, such as software engineering and professional writing, signaling a pressing trend with significant impacts on the human workforce. However, these agent developments have often not been grounded in a clear understanding of how humans execute work, to reveal what expertise agents possess and the roles they can play in diverse workflows. In this work, we study how agents do human work by presenting the first direct comparison of human and agent workers across multiple essential work-related skills: data analysis, engineering, computation, writing, and design. To better understand and compare heterogeneous computer-use activities of workers, we introduce a scalable toolkit to induce interpretable, structured workflows from either human or agent computer-use activities. Using such induced workflows, we compare how humans and agents perform the same tasks and find that: (1) While agents exhibit promise in their alignment to human workflows, they take an overwhelmingly programmatic approach across all work domains, even for open-ended, visually dependent tasks like design, creating a contrast with the UI-centric methods typically used by humans. (2) Agents produce work of inferior quality, yet often mask their deficiencies via data fabrication and misuse of advanced tools. (3) Nonetheless, agents deliver results 88.3% faster and cost 90.4-96.2% less than humans, highlighting the potential for enabling efficient collaboration by delegating easily programmable tasks to agents.
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