从离线日志中训练主动提问的LLM,无需用户模拟器即可真实部署。
Grounded in Reality: Learning and Deploying Proactive LLM from Offline Logs
- 利用专家轨迹的未来观测推断逐轮奖励,实现无模拟器的主动对话学习
- 在医疗数据集上验证,32B模型性能超越人类专家,成功上线服务
- 自动化校准奖励模型,减少人工干预,适合高风险场景的智能助手开发
大型语言模型擅长被动回应,但使其具备主动、目标导向的能力仍是重大挑战。现有方法或仅优化单轮表现,或依赖昂贵且脆弱的用户模拟器,造成“现实差距”。为此,我们提出 exttt{Learn-to-Ask} 框架,直接从离线专家数据中学习并部署主动对话代理,无需建模复杂用户行为。核心思想是利用每条轨迹的可观测未来,推断出密集的逐轮奖励信号,将长期任务分解为监督学习问题,并训练策略输出结构化 (动作, 状态评估) 对,决定“问什么”和“何时停止”。通过自动化评分校准流程,以极少人工干预消除基于LLM的奖励模型噪声。实证表明,在真实医疗数据集上,使用高达32B参数的LLM,该方法成功部署于大规模在线AI服务。内部评估显示其性能甚至优于人类专家,证明该框架能将离线数据转化为实际落地效果。本工作为将被动LLM转化为主动应用提供了经济可行的方案。
原文摘要 · Abstract (English)
Large Language Models (LLMs) excel as passive responders, but teaching them to be proactive, goal-oriented partners, a critical capability in high-stakes domains, remains a major challenge. Current paradigms either myopically optimize single-turn attributes or rely on brittle, high-cost user simulators, creating a persistent ``reality gap''. To bridge this gap, we introduce \texttt{Learn-to-Ask}, a general, simulator-free framework for learning and deploying proactive dialogue agents \textit{directly from offline expert data}, bypassing the need to model complex user dynamics. Our key insight is to reframe the offline policy learning problem by leveraging the \textbf{observed future} of each expert trajectory. This allows us to infer a dense, turn-by-turn reward signal grounded in the expert's revealed strategy, decomposing the intractable long-horizon problem into a series of supervised learning tasks, and training a policy to output a structured \texttt{(action, state_assessment)} tuple, governing both \textbf{what to ask} and, crucially, \textbf{when to stop}. To ensure reward fidelity, our Automated Grader Calibration pipeline systematically purges noise from the LLM-based reward model with minimal human supervision. Empirically, we demonstrate the efficacy of \texttt{Learn-to-Ask} in a real-world medical dataset, using LLMs of varying sizes up to 32B. Our approach culminates in the successful deployment of LLMs into a live, large-scale online AI service. In rigorous in-house evaluations, our model was launched and achieved performance even superior to human experts, proving our framework's ability to translate offline data into tangible, real-world impact. We hope this work provides a practical and economically viable blueprint for transforming passive LLMs into proactive, goal-oriented LLM applications.
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