arXiv:2511.03370cs.CL2025-11被引 4

小模型通过动态情绪人格实现高效隐私保护谈判

EQ-Negotiator: Dynamic Emotional Personas Empower Small Language Models for Edge-Deployable Credit Negotiation

  • 用博弈论与隐马尔可夫模型实时追踪情绪状态
  • 70亿参数模型达成优于10倍大模型的回收率
  • 适合移动端、隐私敏感场景的智能谈判应用

大型语言模型在自动化谈判中表现优异,但其计算成本和数据隐私要求使其难以用于移动助手、具身智能体或私密客户交互等设备端场景。小型语言模型虽具实用性,但在处理情绪化复杂角色(如信用谈判)时性能显著落后。本文提出EQ-Negotiator框架,通过情感人格机制弥补这一差距。其核心是结合博弈论与隐马尔可夫模型(HMM)的推理系统,无需预训练即可在线学习并追踪债务人情绪状态,使小模型具备反操控、降冲突与守伦理的战略智能。在多种信用谈判场景(含欺骗、威胁、装受害者等对抗策略)的代理间模拟中,一个70亿参数模型配合该框架,实现的债务回收率与协商效率均超过体量超过10倍的基线大模型。本工作将人格建模从静态角色描述推进至动态情绪架构,在隐私约束下实现有效、伦理且可边缘部署的智能谈判,证明战略情绪智能比模型规模更关键。

原文摘要 · Abstract (English)

The deployment of large language models (LLMs) in automated negotiation has set a high performance benchmark, but their computational cost and data privacy requirements render them unsuitable for many privacy-sensitive, on-device applications such as mobile assistants, embodied AI agents or private client interactions. While small language models (SLMs) offer a practical alternative, they suffer from a significant performance gap compared to LLMs in playing emotionally charged complex personas, especially for credit negotiation. This paper introduces EQ-Negotiator, a novel framework that bridges this capability gap using emotional personas. Its core is a reasoning system that integrates game theory with a Hidden Markov Model(HMM) to learn and track debtor emotional states online, without pre-training. This allows EQ-Negotiator to equip SLMs with the strategic intelligence to counter manipulation while de-escalating conflict and upholding ethical standards. Through extensive agent-to-agent simulations across diverse credit negotiation scenarios, including adversarial debtor strategies like cheating, threatening, and playing the victim, we show that a 7B parameter language model with EQ-Negotiator achieves better debt recovery and negotiation efficiency than baseline LLMs more than 10 times its size. This work advances persona modeling from descriptive character profiles to dynamic emotional architectures that operate within privacy constraints. Besides, this paper establishes that strategic emotional intelligence, not raw model scale, is the critical factor for success in automated negotiation, paving the way for effective, ethical, and privacy-preserving AI negotiators that can operate on the edge.

情绪智能小模型边缘计算谈判系统

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